Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jabed Nguyen

Methuen,MA

Summary

Accomplished business owner/District Manager with 10+ years of experience in management, driving growth and profitability through strategic planning, effective marketing, and efficient labor management. Proven track record of increasing customer satisfaction, sales, and revenue through targeted marketing campaigns and cost-saving measures. Skilled in financial report interpretation, customer service, and team leadership.

Overview

10
10
years of professional experience
1
1
Certification

Work History

District Manager/Owner

Smooth LLC
07.2019 - 10.2024

Executed successful divestment of space and assets 10/2024

  • Executed sale of businesses

Established Boba tea and coffee business in mid-2022.

  • Managed a portfolio of 100+ key accounts, consistently exceeding sales targets by an average of 3% per quarter
  • Identified new business opportunities within existing accounts, leading to an increase in revenue by 15% annually

Established the opening of Good Burgers and Shakez, commencing in April 2021.

  • Created detailed account plans outlining strategies for achieving sales goals and maximizing customer lifetime value
  • Implemented efficient scheduling practices that optimized labor costs while ensuring optimal staffing levels during peak hours

Founded Feel Good Cafe in July 2019.

  • Developed and maintained strong relationships with clients, resulting in a customer retention rate of 60%
  • Managed a portfolio of 100+ key accounts, consistently exceeding sales targets by an average of 3% per quarter
  • Implemented cost-saving measures that resulted in a 5% reduction in overall expenses
  • Led a team of 20-30 employees, providing training, coaching, and performance evaluations to ensure high-quality service delivery

District Manager

Chipotle
01.2015 - 07.2019

District Manager 5/2019

  • Oversaw operations across multiple units.
  • Developed and executed strategies to increase revenue and profitability, resulting in a 10% growth in sales.
  • Reduced operational expenses through effective cost management strategies.

General Manager 1/2017

  • Developed and implemented effective employee onboarding programs.
  • Implemented efficient scheduling practices that optimized labor costs while ensuring optimal staffing levels during peak hours

Service Manager 5/2016

  • Supervised team performance to maintain high service standards.
  • Monitored compliance with food safety regulations during operations.

Kitchen Manager 12/2015

  • Order products multiple times a week
  • Supervised culinary team operations.

Hired as Crew mid 2015

  • Customer service

Education

College in Environmental Studies -

North Essex community College
Lawrence, MA
07.2013

High school diploma -

LHS
Lawrence, MA
06.2008

Skills

  • Financial Management
  • Multi-unit Management
  • Leadership
  • Customer service
  • Profit & Loss
  • Sales
  • B2B sales
  • Labor Cost Analysis

Certification

  • OSHA 30, 07/01/13, Present
  • OSHA 10, 05/01/13, Present
  • Food Handler Certification, ServSafe

Languages

Spanish
Native or Bilingual

Timeline

District Manager/Owner

Smooth LLC
07.2019 - 10.2024

District Manager

Chipotle
01.2015 - 07.2019

College in Environmental Studies -

North Essex community College

High school diploma -

LHS
  • OSHA 30, 07/01/13, Present
  • OSHA 10, 05/01/13, Present
  • Food Handler Certification, ServSafe
Jabed Nguyen