JABEEN KHAN
Orlando,FL.
Summary
A resourceful and hard-working Sales Associate with over ten years’ experience in the retail industry. A self-starter with excellent interpersonal, problem solving, sales skills and a successful track record of providing exceptional customer service. Highly motivated with a positive attitude and a strong ability to learn new skills. Would like to work with a reputable company that rewards hard work. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spiritual Life Coach
Self Employed
Orlando, FL
08.2021 - Current
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Assessed patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
- Connected clients with available resources to improve plan success.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Reiki Master
Chill Cryosauna
Orlando, FL
02.2021 - 07.2021
- Completed full assessments to determine the best courses of actions.
- Introduced meditation, guided imagery, breathing techniques and reiki to patients and families.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Customer Service & Sales Associate
Stein Mart
Orlando, FL.
03.2017 - 11.2020
- An upscale boutique-style men and women’s department store in the United States with 264 stores in 29 states.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
Sales Associate Team Leader
Ross Dress For Less
Orlando, FL.
10.2014 - 03.2017
- The third largest off-price retailer in the United States with 49,500 outlets in countries.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
Customer Service Associate
Steinmart
Orlando, FL.
11.2011 - 03.2014
- An international chain of convenience stores with 49,500 outlets in 16 countries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree - Certificate in Book-keeping Level 1
Thanet Bussiness School
United KingdomNo Degree - Certificate in Displaying Information And Research
Thanet College
United KingdomNo Degree - Certificate in Computer Literacy
Thanet Bussiness School
United KingdomNo Degree - Certificate in Word Processing/typing
Bussiness College of Canterbury
United KingdomNo Degree - Fashion And Textiles in A-levels
Joseph Chamberlain College
United KingdomNo Degree - Diploma in Art/Design
Handsworth Technical College
United KingdomNo Degree - Certificate in Reiki Master
Aerial Albanis School
Orlando, FLNo Degree - Certificate in Theta Practitioner
Odeyssey Institute of Healing Arts
Orlando, FLNo Degree - Certified in Spiritual Life Coach
Odyssey Institute of Healing Arts
Orlando, FLSkills
- Cash office and deposits
- Supervision and training new employees
- Visual merchandising
- Client interaction
- Cash handling, pricing, exchanges and reductions
- Customer service
- Placing orders and stock control
- Organization, classification and accuracy of information
- Multiple departments (Men’s, Accessories, Souvenirs, Kids, Luggage and Homeware)
- Key Skills
- Strong customer focus
- Excellent communication and interpersonal skills
- Analyzing and problem solving skills
- Ability to work unsupervised
- Attention to detail
- Multi-tasking
- Creative flair
- Flexibility
- Office Management
- Coaching and Mentoring
- Relationship Building
- Courteous Demeanor
- Problem-Solving Abilities
- Product Organization
- Retail Sales Customer Service
- Customer Service
- Decision Making
- Credit Card Payment Processing
- Staff Development and Training
- Emotional Support
- Client Service
- Creative Thinking
- Customer Satisfaction
- Wellness coaching
- Lifestyle coaching
Accomplishments
- Promoted from cashier to front end supervisor, in less than 12-months.
Additional Information
- I have worked in customer service for over 10 years, I have lived in different countries and have a lot of knowledge of different people and cultures.
- I speak 3 different languages (Punjabi, Swahili and Urdu).
- I have a Diploma in Art and Design. A levels in Textiles and Fashion in college after graduating high school my education was done in Kenya and the United Kingdom.
- I have also studied holistic energy work and i am certified as a Spiritual life Coach, I have worked with a wellness center as a Reiki Practitioner.
Certification
Maintaining the Cash Book 2009
Certificate in ICT Level 3 - Displaying Information, Communication and Research 2008
Certificate of File Management, Document Production and Creating Presentations 2008
Certificate in Computer Literacy and Information Technology 2007
Word Processing and Typing 1996
Fashion & Textiles A Levels 1993
Art & Design Diploma 1991
gers Computerized 2009
Certificate as a Reiki Master
Certificate as a Theta Practitioner
Certificate as a Spiritual Life Coach
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Swahili
Native or Bilingual
Urdu
Native or Bilingual
Quote
Your vision will become clear only when you can look into your own heart. Who looks outside, dreams; who looks inside, awakens.
Carl Jung
Timeline
Spiritual Life Coach
Self Employed
08.2021 - Current
Reiki Master
Chill Cryosauna
02.2021 - 07.2021
Customer Service & Sales Associate
Stein Mart
03.2017 - 11.2020
Sales Associate Team Leader
Ross Dress For Less
10.2014 - 03.2017
Customer Service Associate
Steinmart
11.2011 - 03.2014
No Degree - Certificate in Book-keeping Level 1
Thanet Bussiness School
No Degree - Certificate in Displaying Information And Research
Thanet College
No Degree - Certificate in Computer Literacy
Thanet Bussiness School
No Degree - Certificate in Word Processing/typing
Bussiness College of Canterbury
No Degree - Fashion And Textiles in A-levels
Joseph Chamberlain College
No Degree - Diploma in Art/Design
Handsworth Technical College
No Degree - Certificate in Reiki Master
Aerial Albanis School
No Degree - Certificate in Theta Practitioner
Odeyssey Institute of Healing Arts
No Degree - Certified in Spiritual Life Coach
Odyssey Institute of Healing Arts
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