Jaben Pennell
Rockford,IL
Summary
Accomplished professional with a proven track record at Life Church - Roscoe, adept in project management and fostering team collaboration. Leveraged budgeting expertise and exceptional communication skills to exceed client expectations and enhance team efficiency. Demonstrated adaptability and a results-driven approach, significantly improving project outcomes and client satisfaction.
Overview
12
12
years of professional experience
Work History
Contracted Employee
Life Church - Roscoe
08.2012 - Current
- Mentored junior team members, fostering professional development within the organization.
- Earned recognition from colleagues and supervisors for going above-and-beyond expectations to ensure successful outcomes.
- Created and managed project plans, timelines and budgets.
- Collaborated with cross-functional teams for seamless execution of tasks and timely delivery of services.
- Improved overall project quality by consistently meeting or exceeding client expectations in deliverables.
- Demonstrated flexibility in accommodating changing client needs, ensuring project success and client satisfaction.
- Enhanced team communication and collaboration through regular status updates and progress reports.
- Delivered exceptional results despite tight deadlines or challenging circumstances, showcasing adaptability under pressure.
- Resolved issues quickly by addressing client concerns promptly and professionally.
- Reduced costs for both the company and clients through careful resource allocation and budget management.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
Sales Representative
Crust & Crumbles
05.2022 - 09.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Wrapped, boxed and weighed bakery department products.
- Monitored customers for signs of security concerns and escalated issues to management.
Adjunct Professor of Music
Judson University
08.2014 - 06.2016
- Implemented effective classroom management strategies to maintain an optimal learning environment for all students during lessons and rehearsals.
- Tailored individualized lesson plans based on each student''s learning style and goals within the study of music theory or performance techniques.
- Introduced culturally diverse musical genres to foster global awareness among students.
- Enhanced student performance by incorporating diverse teaching methods and innovative multimedia presentations in music courses.
- Mentored and advised students on academic growth and career opportunities within the field of music.
- Organized guest lectures from renowned musicians and industry professionals to provide valuable insights into the world of professional musicmaking.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Utilized current technology and interactive teaching methods to enhance student engagement.
Education
No Degree - Business Management/Administration
Judson University
Elgin, ILSkills
- Deadline-oriented
- Budgeting and finance
- Customer Support
- Video Editing
- Project Management
- Proficient in Avid Pro Tools
- Podcast Production
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Goal Setting
- Professionalism
- Professional Demeanor
Interests
Biking, Hiking, Performance Cars, Audio Production, Video Production, Cosmology, Economics
Timeline
Sales Representative
Crust & Crumbles
05.2022 - 09.2023
Adjunct Professor of Music
Judson University
08.2014 - 06.2016
Contracted Employee
Life Church - Roscoe
08.2012 - Current
No Degree - Business Management/Administration
Judson University