Summary
Overview
Work History
Education
Skills
Timeline
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Jabijia Fowler

Charlotte,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

11
11
years of professional experience

Work History

Data-entry-clerk

Elevated Financial Firm
01.2022 - 11.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Followed established procedures to enter and process data correctly.
  • Created and maintained data entry logs to track data entry activities.
  • Resolved discrepancies in data entry activities for accurate, complete jobs.
  • Collated and organized data entry documents into filing systems for easy access.
  • Developed and maintained databases to store customer information.
  • Secured and protected data from unauthorized access by complying with security protocols.

Customer Service Agent

Millie's Garden
09.2018 - 12.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Addressed customer account discrepancies and concerns.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.



Sales Associate Team Leader

Century 21 Department Stores
10.2012 - 09.2018
  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

High School Diploma -

Benjamin Banneker Academy
Brooklyn, NY

Associate of Arts - Business Administration

Bronx Community College of The City University of New York
The Bronx, NY

Associate of Science - Health Information Technology

Technical Career Institutes
New York, NY

Skills

  • Professional and Mature
  • File Management
  • Meticulous Attention to Detail
  • Maintains Confidentiality
  • Word Processing
  • Data Accuracy
  • Filing and Data Archiving
  • Customer Relationship Management
  • QuickBooks Expert
  • Database Maintenance
  • Bookkeeping
  • Invoice Processing
  • Order Processing
  • Information Verification
  • Call Control
  • Case Management
  • Customer Complaint Resolution
  • Microsoft Office Suite Proficiency
  • Delivery Tracking
  • Order Placement
  • Inbound Customer Service
  • Billing Inquiries
  • Problem Resolution
  • Payment Processing
  • Product Sales
  • Inventory Control
  • Time Management
  • POS System Operation
  • Retail Store Operations
  • Cash Handling Accuracy
  • Sales Trends

Timeline

Data-entry-clerk

Elevated Financial Firm
01.2022 - 11.2023

Customer Service Agent

Millie's Garden
09.2018 - 12.2022

Sales Associate Team Leader

Century 21 Department Stores
10.2012 - 09.2018

High School Diploma -

Benjamin Banneker Academy

Associate of Arts - Business Administration

Bronx Community College of The City University of New York

Associate of Science - Health Information Technology

Technical Career Institutes

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Jabijia Fowler