JABIN S. GORDON
Charlotte,NC
Summary
Dynamic customer service professional with over 10 years of experience, driven by a passion for enhancing client experiences and positive workplace environments. Possesses five years of management expertise in the food service industry and is adept at utilizing tools such as Microsoft and Salesforce to streamline operations. A fast-paced, hands-on learner committed to mastering every facet of business with a strong dedication to excellence and collaboration. Recognized for the ability to unite teams and drive results through effective communication and leadership.
Overview
9
9
years of professional experience
Work History
Retail Sales Representative
T-Mobile
11.2025 - Current
- Delivered exceptional customer service, resolving inquiries and enhancing overall customer satisfaction.
- Demonstrated in-depth knowledge of T-Mobile products and services, effectively educating customers on features and benefits.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences for customers.
- Analyzed sales trends to identify opportunities for upselling and cross-selling, driving revenue growth within the store.
Guest Experience Manager
Cava
03.2023 - 11.2025
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Mentored junior staff members in best practices for delivering outstanding service experiences to guests from diverse backgrounds.
- Greeted guests upon arrival and offered assistance, and maintained consistent positive customer feedback.
- Optimized inventory management processes resulting in decreased waste levels while maintaining adequate stock levels to meet guests needs.
Shift Lead/Event Staff
Southminster Retirement Community
01.2023 - 01.2024
- Conducted pre-shift meetings to communicate daily goals and ensure smooth shift transitions between teams for continuous productivity.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Assisted in catering events, ensuring seamless execution and client satisfaction from start to finish. mitigation and proposal development for various events.
- Helped organize and manage successful events with attendance of over 125 residents.
Shift Lead/Event Manager
TopGolf
07.2017 - 02.2022
- Managed administrative logistics of events planning, event booking and event promotions.
- Supported event sales team by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team. Estimated expected changes in business operations and made proactive adjustments to employee schedules.
Education
Bachelor of Science - Food Service Management
Johnson And Wales University
Charlotte, NC05-2017
Associate of Science - Culinary Arts
Johnson And Wales University
Charlotte, NC05-2015
Associate of Applied Science - Office Administration
Kings College
Charlotte, NC12.2012
Skills
- Supervising experience
- Events management/planning
- Upselling strategies
- Microsoft Office
- Serving/Bartending
- Host/hostess experience
- Event planning
- Customer engagement
- Problem-solving
- Relationship building
- Flexible schedule
Timeline
Retail Sales Representative
T-Mobile
11.2025 - Current
Guest Experience Manager
Cava
03.2023 - 11.2025
Shift Lead/Event Staff
Southminster Retirement Community
01.2023 - 01.2024
Shift Lead/Event Manager
TopGolf
07.2017 - 02.2022
Bachelor of Science - Food Service Management
Johnson And Wales University
Associate of Science - Culinary Arts
Johnson And Wales University
Associate of Applied Science - Office Administration
Kings College