Jabina Lawrence
Orlando,FL
Summary
Detail-oriented in handling all customer issues to complete satisfaction. Excellent account servicing, payment processing and appointment scheduling abilities. Diligent about coordinating accurate paperwork to avoid errors and delays.
Overview
12
12
years of professional experience
Work History
Customer Service Advisor 2
Concentrix CVG Customer Management Group
06.2022 - Current
- Answer all incoming customer phone calls within quality standards
- Listen to customers, understand their needs, and resolve customer issues
- Provide customer service support and resolution of non-routine problems regarding client's product or services
- File and review disputes, bank and peer transfers, close accounts.
Health Care Customer Service Representative
Gonzo Marketing Services LLC
02.2021 - 06.2022
- Inbound Customer Care, Open Enrollment, Gaps in Care, Claims Status, Member Services, Product or Service, Physician Referral Services, Inbound Acquisition, Appointments for Field Agents
Healthcare Customer Service Representative
Ttec
12.2020 - 02.2021
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Recognize, apply and explain products or service
- HIPPA
Customer Service & Retail Lead
Macy's Fashion Square Mall - Orlando, FL
02.2015 - 04.2020
- Schedule and maintain a team to ensure department goals, assist with, and supervise workload
- Responsible for providing adequate Customer Service, Merchandising, Fulfillment and BOPS process as well as achieving sales plan by ensuring proper product placement and flow of new receipts
- Lead, execute and monitor inbound and outbound receiving processes to company standards including dock security, inbound DC trailer processing, merchandise floor-readiness, direct-to-store shipments, supply and fixture deliveries, recycling and backhaul DC trailers.
Security Officer
Securitas - Orlando, FL
11.2011 - 08.2013
- Securing property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers, customer service.
Education
Computer Information Technology -
Valencia College
01.2014
High school or equivalent in General -
Avon Park High School
01.1993
Skills
- Data Entry
- Inventory Control
- Shipping
- Case filling, Review
- Time Management
- Clear-verbal and written communications
- Accounts and customer verification
- MS Office (Word and Excel) 360
- Cash Handling
- Call Control, Transfer, Email
- Outstanding computer skills
- Gmail, Google Docs
- Organization, Multitasking, Accuracy
- Apple Support
- Call Center Operations
- Quality Assurance
- Research and Due Diligence
- Information Security
- Data Collection
- Account Updating
Timeline
Customer Service Advisor 2
Concentrix CVG Customer Management Group
06.2022 - Current
Health Care Customer Service Representative
Gonzo Marketing Services LLC
02.2021 - 06.2022
Healthcare Customer Service Representative
Ttec
12.2020 - 02.2021
Customer Service & Retail Lead
Macy's Fashion Square Mall - Orlando, FL
02.2015 - 04.2020
Security Officer
Securitas - Orlando, FL
11.2011 - 08.2013
Computer Information Technology -
Valencia College
High school or equivalent in General -
Avon Park High School
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