J. "Andi" Ball-Meza
Garland,TX
Summary
Highly organized and detail-oriented professional with experience in logistical coordination, customer service, and training. Effective communication skills and ability to adapt to new environments, as demonstrated through experience leading teams and implementing new processes. Proficient in data collection and analysis, with a proven track record of exceeding goals and supporting the growth and success of organizations. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.
Overview
13
13
years of professional experience
Education
Bachelor of Science -
UT Dallas
Richardson, TXSkills
- Client Relationship Management, Performance Goals, and KPI
- Team & Executive Organization and Time Management
- Workflow Processes & Operational Efficiency
- Medical Records Management & HIPAA Compliance
- Various Advanced Software Knowledge, including EMRs, EHRs, MS Office Suite, and legacy systems
- Regulatory & Reporting Requirements for audits, inspections, and accreditation visits
- Strong Typing, Notetaking, and Transcription skills at 60 WPM, as well as Data Collection, Compilation, Entry, and Analysis
- Problem-Solving Aptitude with proven Outside-The-Box thinking
Work History
Client Relationship Specialist
Oral Pathology Associates
07.2022 - 01.2023
- Spearheaded mission-critical marketing projects by coordinating distribution of marketing materials and customer outreach.
- Addressed client requests for routine and ad hoc reports and provided consistent updates to proactively provide project status, documenting and presenting pertinent findings to executives when needed.
- Screened average of 50 calls, emails, and faxes per day, addressing customer inquiries, solving problems and providing product information while maintaining accurate internal documentation to update executives on changing business needs.
- Forged and nurtured impactful relationships with customers to assess and address individual needs, providing timely and quality support via various systems.
- Used advanced software proficiencies to produce accurate office files and reports, update spreadsheets and craft presentations to support executives and boost team productivity.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Managed incoming and outgoing correspondence, mail, email, and faxes, as well as maintained postage meter and coordinating with delivery and courier services.
- Screened calls and directed to appropriate party, greeted arriving visitors, determined nature and purpose of visit, and directed individuals to appropriate destinations.
- Streamlined operations, prioritized tasks, and used software to coordinate meetings and appointments for senior executives.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
Senior Medical Transcriptionist II
Oral Pathology Associates At TAMUCOD
09.2021 - 05.2022
- Ensured complete confidentiality while transcribing sensitive documents, in compliance with HIPAA and other regulatory guidelines.
- Collaborated effectively with clinicians and clinical staff to accurately transcribe medical reports using various dictation and transcription software and equipment.
- Applied specialized medical terminology to provider-specific treatments and techniques.
- Demonstrated proficiency in understanding diverse accents and dialects to ensure accurate transcriptions.
- Edited and proofread medical records to correct spelling, grammar and syntax errors and accurately translate medical jargon into correct terminology.
- Adhered to legal and medical requirements, internal protocols and oversight committee standards while documenting patient medical histories and test results in electronic health records systems.
- Maintained 99% accuracy rate in spelling and content while entering patient information, tracking results of analyses, and generating reports for clinical personnel.
- Monitored inventory levels of supplies, equipment and reagents and placed orders for replacements to ensure seamless laboratory operations.
- Stayed up to date on evolving procedures to offer expert support for histology laboratory activities.
- Created and maintained grossing room log, utilizing Vogel printers and Statmark Pens to label cassettes with patient information.
- Handled over 60 daily samples with expert care and meticulous attention to detail to prevent cross-contamination, Prioritized and sorted specimens based on difficulty of
Task Force Leader
Team Rubicon
08.2020 - 12.2020
- Managed team of 3-10 volunteers every weekday, overseeing recruitment, onboarding, and orientation of new volunteers at Tarrant Area Food Bank.
- Assessed and sorted food donations, ensuring proper categorization and creating meal boxes for distribution to either other nonprofits or directly to community
- Implemented and tracked new method of data collection to accurately record daily productivity, resulting in 25% increase in productivity compared to food bank's goals.
- Staffed weekly food distribution events at major stadium in Fort Worth, providing food directly to community while maintaining health and safety standards.
- Conducted personal observations and received briefing reports to monitor progress and performance during operational periods, liaising with supervisors to report work progress, resource status, and adjusting resources as necessary to maximize effectiveness.
- Handled administrative requirements, maintained records, and submitted operational reports, managing all aspects of administrative and personnel needs of ground supply operations.
Senior Animal Care Attendant
UT Southwestern
02.2019 - 11.2019
- Managed care logistics for laboratory research facility, ensuring strict adherence to safety standards and protocols.
- Conducted training and proficiency checks for junior staff to ensure compliance with SOPs.
- Achieved goals through effective task prioritization, implementing individual and team strategies to optimize workflow of small team to reach fulfillment goals of medium-sized team.
- Supported Direct and Facility Supervisors with various tasks as needed, including contributing to training manuals and education techniques to train personnel in laboratory procedures.
- Processed dirty cages through different machinery while wearing variety of PPE according to laboratory conditions.
- Filled and sterilized clean cages with assorted bedding & enrichment combinations as per requests from Animal Technicians and Principal Investigators, maintaining adequate stock of cages, animal enrichment, and other necessary animal husbandry items.
- Prepared and labeled samples for laboratory testing, culture, and microscopic examination, conducting corrective actions when test controls were outside specified limits.
- Managed facility laundry, cleaning, and restocking for large research facility.
- Quickly learned new skills and applied them to daily tasks including intermediate machinery troubleshooting and maintenance.
Barista Trainer
Starbucks
06.2018 - 02.2019
- Developed personalized training strategies based on individual barista knowledge, experience, and strengths to optimize performance and customer satisfaction.
- Responded promptly and effectively to customer inquiries, creating exceptional experiences, and promoting customer loyalty at high-volume store in Uptown Dallas
- Managed cash transactions with precision and accuracy to prevent errors and maintain financial integrity.
- Demonstrated attentive listening skills to understand customer preferences and create personalized, delicious beverages, resulting in increased sales and customer satisfaction.
- Partnered with Manager to regularly taste and evaluate coffee, tea, and espresso drinks while maintaining highest quality standards.
Senior Registered Behavior Technician
Therapy & Beyond
08.2015 - 01.2017
- Assisted supervising BCBAs in creating and updating intervention and treatment plans, while conducting clinical assessments and providing findings and recommendations.
- Developed and presented new procedures to maximize data collection during lower-staffed times of day, improving efficiency and productivity.
- Provided personalized one-on-one support to clients in various settings, facilitating their growth towards individual goals.
- Prepared and taught lessons to support client development, while accurately documenting and reporting progress to parents and Behavior Analysts using Excel and other software.
- Demonstrated expertise in crisis management techniques to ensure safety of students and colleagues.
- Conducted functional behavior assessments, functional analyses, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Collaborated with multidisciplinary teams to address changing needs of children and families, while maintaining detailed records and adherence to behavior plans and regulatory guidelines.
- Implemented behavioral strategies with specialized approaches, including physical dexterity to safely perform crisis management interventions and therapeutic holds in accordance with SafetyCare certification.
Summer Programs Assistant
Camp All Saints
12.2012 - 07.2015
- Provided essential support in planning and executing diverse range of activities for overnight high-adventure camp program for ages 6-18.
- Maintained organized and efficient office environment by skillfully managing both digital and physical filing systems pertaining to staffing, training, programming, and regulatory compliance.
- Ensured positive and safe experience for campers by monitoring behavior during activities and resolving conflicts in supportive manner.
- Engaged and encouraged children through crafts, games, and high-adventure activities, while fostering culture of collaboration and personal responsibility.
- Developed and implemented educational lesson plans that were both creative and under-budget.
- Provided staff training in program systems, camp traditions, and safety procedures to ensure successful and safe experience for all.
- Recruited summer staff for cabin and program positions, onboarding and mentoring them across several summers.
Senior Theatre Technician
UT Dallas
01.2011 - 05.2015
- Ensured cleanliness and proper functioning of theatre equipment, costumes, curtains, dressing rooms, and storage to maintain professional and safe environment.
- Collaborated with production companies and external organizations to support school presentations and community outreach programs.
- Operated and maintained various lighting and sound systems, including live sound mixing, to enhance quality of performances.
- Supervised theatre students to ensure safe and high-quality task completion through effective demonstration and instruction.
- Repaired cables of various sizes and worked with color-coded wires and cables to ensure proper equipment functioning.
- Installed, aligned, and balanced new equipment to enhance theatre capabilities.
Home Health Critical Care Services Manager
Private Family Client
11.2013 - 11.2014
- Managed Home Health Aide recruitment, scheduling, payroll, and training
- Created, implemented, and managed records for medication scheduling, controlled substance protocols, and staffing.
- Coordinated, documented, attended, and followed up on routine and emergency care, updating all pertinent clinicians and offices.
- Purchased and facilitated transformation of patient's home into ventilator-friendly facility for their constant care, including medical equipment, office supplies, and other home upgrades as necessary.
- Wound care management, including daily packing and wound vacuuming of stage IV decubitus ulcer.
- PowerPort IV management, including administering intravenous medication and hydration.
- Administered food and medication via patient's jejunostomy tube.
- Ventilator care, maintenance, cleaning, and troubleshooting.
- Care related to tracheotomy tube, including cleaning, changing, administering medication, and accompanying patient in ambulance to operate ventilator.
Head Counselor
Camp All Saints
02.2011 - 07.2012
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Managed scheduling and staffing on days off
- Took over for cabin counselors for staffing, learning, or health reasons.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through different high-adventure camp activities
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health
Cabin Counselor
Camp All Saints
06.2010 - 07.2010
- Facilitated safe participation in camp activities for children with diverse ages, interests, skills, and developmental levels.
- Designed and executed engaging and enriching learning activities for campers in collaboration with program staff.
- Regularly communicated with parents to update them on their children's activities, and reported any concerns or recommendations to supervisors.
Other Experience
Dallas County Elections:
• Bilingual Election Judge (2013 - PRESENT)
• Bilingual Clerk (2010 - 2013)
• Bilingual Student Clerk (2007 - 2010)
Set Designer:
• "Laundry and Bourbon" (2013) and "Lone Star" (2013) at UT Dallas.
• "Mime Show: The Gemini " (2009) and "Blood Wedding" (2009) at BTWHSPVA
Stage Manager:
• "Tragedy: a Tragedy" (2014) at UT Dallas.
Assistant Stage Manager:
• "Jekyll & Hyde: The Musical" (2011) at UT Dallas
Education:
• Teaching Assistant – PSY 2317 "Statistics for Psychology" - UT Dallas (2013 - 2015)
• Student Teacher – ESL and Special Education - Renner Middle School - Plano, TX (2012)
Cub Scouts - Circle 10, Tejas Caddo District:
• Cubmaster & Den Leader – Pack 191 (2018-2020)
• Board Member - Scouting for Food (2019)
• Program Director – Twilight Camp (2018-2019)
• Assistant Cubmaster & Den Leader – Pack 42 (2017 - 2019)
Team Rubicon Disaster Relief:
• Food Unit Leader - Flood Mitigation Field Operation – Detroit, MI (2021)
• Task Force Team Leader - COVID-19 Vaccine Distribution – Garland, TX (2021)
• Team Member - COVID-19 Vaccine Rural Distribution – Bonham, TX (2021)
• Delivery Team Member - COVID-19 Emergency Food Delivery – North Texas (2020)
Awards
- Circle 10 Tejas Caddo District Appreciation Award (2019)
- Jeff "Flip" Stover Theatre Technician of the Year (2015)
Timeline
Client Relationship Specialist
Oral Pathology Associates
07.2022 - 01.2023
Senior Medical Transcriptionist II
Oral Pathology Associates At TAMUCOD
09.2021 - 05.2022
Task Force Leader
Team Rubicon
08.2020 - 12.2020
Senior Animal Care Attendant
UT Southwestern
02.2019 - 11.2019
Barista Trainer
Starbucks
06.2018 - 02.2019
Senior Registered Behavior Technician
Therapy & Beyond
08.2015 - 01.2017
Home Health Critical Care Services Manager
Private Family Client
11.2013 - 11.2014
Summer Programs Assistant
Camp All Saints
12.2012 - 07.2015
Head Counselor
Camp All Saints
02.2011 - 07.2012
Senior Theatre Technician
UT Dallas
01.2011 - 05.2015
Cabin Counselor
Camp All Saints
06.2010 - 07.2010
Bachelor of Science -
UT Dallas
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