Jabori Presley
Tampa,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Concentrix
12.2023 - Current
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Sales Associate
Airport Retail Enterprises
08.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Store Associate
Walgreens
03.2021 - 07.2022
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Service Crew Member
McDonald's
04.2020 - 11.2020
- Enhanced customer satisfaction by providing efficient and friendly service.
- Kept customers and crew areas organized.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
High School Diploma -
Middleton High School
Tampa, FLSkills
- Customer service
- Cash handling accuracy
- Attention to detail focus
- Organization
- Active listening techniques
- Inventory control
- Follow-up skills
- Order processing
Timeline
Customer Service Representative
Concentrix
12.2023 - Current
Sales Associate
Airport Retail Enterprises
08.2022 - 12.2023
Store Associate
Walgreens
03.2021 - 07.2022
Service Crew Member
McDonald's
04.2020 - 11.2020
High School Diploma -
Middleton High School