Jamie Finch
Miamisburg,OH
Summary
Skilled Collector with expertise in collections and success in improving accounts receivable functions and performance. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts. Excited to bring talent to team offering opportunities for growth and advancement.
Overview
30
30
years of professional experience
Work History
Collection Associate
Hightowers Petroleum Co.
08.2022 - Current
- Facilitated collection on delinquent accounts
- Requested and pursued payment base on established contracts
- Maintained documentation of payment promised and pertinent account details
- Monitor account receivables and cash receipt reports
- Posted receipts and collections to general ledger
Collections Representative
Synchrony Financial
01.2010 - 01.2022
- Implemented top-down negotiation strategies which resulted in clearing delinquencies of customer base
- Initiated frontline customer assistance plans for struggling cardholders which brought forth cleared delinquencies
- Researched and updated all required materials needed for cardholders
- Managed high call volume with tact and professionalism
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Softball Coach
Trotwood Madison High School
01.2009 - 01.2010
- Facilitated workout routines and oversaw games
- Escorted students to high school freshman, JV, and Varsity sports events
- OSHA certified
- Mentored young ladies to follow rules and excel academically
Collections Representative
General Electric Money Bank
01.2007 - 01.2009
- Determined cause for account delinquency
- Assisted client with maintaining personal loans and in house private label accounts
- Managed high call volume with tact and professionalism
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Collections Representative
United Collections Bureau
01.2006 - 01.2007
- Performed third party telephone collections on past due medical bills
- Billed insurance claims
- Counseled debtors on billing disputes
Field Collector
K Force
01.2004 - 01.2006
- Cashland/Cash America: Collected funds on returned checks on past due pay day loans
- City of Dayton: Collected past due personal and business city taxes
Senior Collector
Costal Credit LLC
01.2000 - 01.2004
- Managed an assigned portfolio of past due financed automobile loans
- Investigated the location of hard-to-find customers
- Trained and coached new hires during the 90-day probation after 4 weeks of training
Collection Supervisor
01.1997 - 01.2000
- Supervised hired and trained a team of 18 associates
- Ensured team members followed company policies and procedures to maintain company collections metrics
- Skip Traced and prepared accounts for legal action or repossession of vehicles
- Oversaw customer correspondence and special projects
Collector III/ Collections Trainer
Nations Bank/Bank of America
01.1994 - 01.1997
- Collected pass due Visa/Master Card OCL-90-day delinquent accounts
- Educated entry level new hire employees within a six-week training session
- Performed lectures and hands on training
- Conducted new hire training evaluations
Education
Certified nail tech License Nailed Technician -
Creative Images Institute of Cosmetology
Dayton, OH2014
Federal Communications Commission’s Permit - undefined
International College of Broadcasting
Dayton, OH1986
High School Diploma - undefined
Trotwood Madison High School
Trotwood, OH1983
Skills
- Verbal and Written Communication Skills
- Exceptional Interpersonal Customer Relations
- Negotiations and Problem Solving Skills
- Microsoft Office and Excel
- Exceptional Team Work and Independent Work Ethic
- Excellent Time Management and Multitasking
Timeline
Collection Associate
Hightowers Petroleum Co.
08.2022 - Current
Collections Representative
Synchrony Financial
01.2010 - 01.2022
Softball Coach
Trotwood Madison High School
01.2009 - 01.2010
Collections Representative
General Electric Money Bank
01.2007 - 01.2009
Collections Representative
United Collections Bureau
01.2006 - 01.2007
Field Collector
K Force
01.2004 - 01.2006
Senior Collector
Costal Credit LLC
01.2000 - 01.2004
Collection Supervisor
01.1997 - 01.2000
Collector III/ Collections Trainer
Nations Bank/Bank of America
01.1994 - 01.1997
Certified nail tech License Nailed Technician -
Creative Images Institute of Cosmetology
Federal Communications Commission’s Permit - undefined
International College of Broadcasting
High School Diploma - undefined
Trotwood Madison High School
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