JaBraylah Bradley
Yazoo City,Ms
Summary
Dedicated and results-oriented Customer Service Representative with 3 years of experience in providing exceptional customer support. Proven track record of handling inquiries, resolving issues, and ensuring customer satisfaction. Strong communication skills and a focus on delivering positive customer experiences. Adept at utilizing CRM systems and maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
Yazoo City, MS
04.2023 - Current
· Handled a high volume of customer calls, achieving a 95% customer satisfaction rate.
· Resolved billing disputes, resulting in a 10% decrease in account discrepancies.
· Implemented proactive communication strategies, leading to a 25% reduction in customer complaints.
Collaborated with the sales team to provide product knowledge training to improve customer interactions
Customer Support Specialist
Alorica
Yazoo City, MS
05.2021 - 03.2023
· Responded to customer inquiries and provided information on products and services, achieving a 95% customer satisfaction rate.
· Implemented a new feedback system, leading to a 15% increase in positive customer reviews.
· Resolved billing disputes, resulting in a 10% decrease in account discrepancies.
· Conducted weekly training sessions on new product features for the customer support team.
Education
High School Diploma -
Yazoo City High School
Yazoo City, MS05-2021
Skills
- Customer Relationship Management Excellent Verbal and Written Communication
- Problem Resolution Time Management
- Multitasking Adaptability
- Attention to Detail Team Collaboration
- Technical Proficiency
- Multi-Task Management
- Critical Thinking
- Active Listening
- Inbound and Outbound Calling
Timeline
Customer Service Representative
Continuum Global Solutions
04.2023 - Current
Customer Support Specialist
Alorica
05.2021 - 03.2023
High School Diploma -
Yazoo City High School