Jabre Whitehead
Savannah,GA
Summary
Effective Crew Member focused on delivering exceptional cleaning and maintenance services to customers. Dedicated, focused and knowledgeable regarding environmentally friendly cleaning products. Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
13
13
years of professional experience
Work History
Crew Team Member
Enmarket
05.2021 - Current
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests.
Breakfast Manager
Wendys
02.2019 - 05.2021
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
- Developed and implemented innovative breakfast menu items, driving repeat business and positive reviews.
- Supervised a team of servers and kitchen staff, fostering a collaborative work environment and high employee morale.
Customer Service Representative
OnBrand24
08.2017 - 02.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong relationships with clients, resulting in increased customer loyalty and repeat business.
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
Shift Lead Manager
McDonald's
07.2011 - 08.2017
- Improved team productivity by implementing efficient scheduling and task delegation.
- Enhanced employee satisfaction through regular performance feedback and recognition initiatives.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
Overnight Stocker
Walmart
06.2013 - 08.2014
- Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
Education
High School Diploma -
Calvary Day School
Savannah, GA05.2013
Skills
- Customer Relationship Management
- Customer Service
- Account Updating
- Inbound Phone Calls
- Call Center Operations
Timeline
Crew Team Member
Enmarket
05.2021 - Current
Breakfast Manager
Wendys
02.2019 - 05.2021
Customer Service Representative
OnBrand24
08.2017 - 02.2019
Overnight Stocker
Walmart
06.2013 - 08.2014
Shift Lead Manager
McDonald's
07.2011 - 08.2017
High School Diploma -
Calvary Day School