Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jabreel Ali

Greensboro,NC

Summary

Highly organized and meticulous work professional with knowledge of service delivery and proven multitasking abilities. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Swing Driver

FedEx
09.2019 - 06.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Certified Trainer

Longhorn Steakhouse
03.2003 - 06.2019
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Adhered to class plan and deadline-oriented training schedule.
  • Monitored participant workflow and behaviors throughout training process.

Customer Service Representative

Time Warner Cable
05.2008 - 02.2011
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

AT&T Mobility
10.2002 - 05.2008
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Education

No Degree - Accounting And Business Management

North Carolina A & T State University
Greensboro, NC

Skills

  • Production Efficiency
  • Safety Control
  • Operational Efficiency
  • High-Volume Environments
  • Motivational Leadership
  • Safe Work Practices
  • Manager Coaching and Training

Certification

  • DOT certification
  • CPR certification

Timeline

Swing Driver

FedEx
09.2019 - 06.2023

Customer Service Representative

Time Warner Cable
05.2008 - 02.2011

Certified Trainer

Longhorn Steakhouse
03.2003 - 06.2019

Customer Service Representative

AT&T Mobility
10.2002 - 05.2008

No Degree - Accounting And Business Management

North Carolina A & T State University

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Jabreel Ali