JABREL SAMUEL
Mechanicsville,VA
Summary
Detail-oriented Information Technology Support Specialist with hands-on experience providing technical support, troubleshooting hardware and software issues, and delivering reliable solutions. Seeking to contribute strong problem-solving skills and customer-focused support to improve system efficiency and user satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Owner / Creative Director
JS Design, LLC
01.2017 - Current
- Founded and manage a design studio providing branding, illustration, animation, and digital asset creation.
- Translate client requirements into visual strategies; deliver branding guides, character design, logos, brochures, and more.
- Utilize Shopify to manage online sales and product marketing.
- Oversee project lifecycles including budgeting, scoping, timelines, and stakeholder communications.
Fraud Recovery Associate
Capital One
01.2012 - 01.2014
- Managed fraud case workflows and chargeback processes via enterprise systems, aligning all actions with financial network protocols and digital transaction rulesets.
- Created detailed digital case records and communication logs across multiple channels (CRM, email, voice, and mail systems) to support dispute resolution and ensure audit-ready documentation.
- Researched and resolved fraudulent claims on customer accounts, determining liability and ensuring regulatory compliance.
Senior Operations Product Coordinator
Capital One
01.2014 - Current
- Led investigations into application and transaction fraud; prepared detailed documentation and digital evidence for fraud resolution and compliance.
- Coordinated with credit bureaus (TransUnion, Equifax, Experian, Innovis) on credit dispute resolutions and customer data updates.
- Hosted and contributed to internal meetings, producing recap reports and digital presentations.
Education
Certificate of Information Technology - Information Technology Essentials
DeVry University
10-2025
Skills
Hardware / Networking Protocols: Desktop and laptop computers, Mobile and digital devices (printers, peripherals, input/output devices), Basic network hardware (routers, switches, access points), TCP/IP fundamentals, LAN / WAN concepts, DNS and DHCP basics, Cloud networking fundamentals
Operating Systems: Linux, Windows, macOS, iOS, Android
Languages: Python (introductory level), Basic programming logic and syntax, Scripting fundamentals
Soft Skills: Technical troubleshooting, logical problem-solving, customer service, end-user support, clear verbal and written communication, time management, task prioritization, adaptability, continuous learning, critical thinking, analytical reasoning, attention to detail, documentation skills
Certification
- 2023 - 2026
- CompTIA Security+ Certification
Summary of Qualifications
- Help Desk & End-User Support: Provide Tier 1 technical support for hardware, software, operating systems, and digital devices while maintaining a customer-focused approach.
- Desktop & OS Support: Knowledge of installing, configuring, and troubleshooting operating systems, applications, and peripherals in a desktop environment.
- Customer Service & Communication: Strong ability to support non-technical users, explain solutions clearly, and maintain professionalism under pressure.
- Targeted IT Education: Academic background in Information Technology, Networking, Cloud Computing, Operating Systems, Programming, and Information Security.
- Career-Ready Focus: Coursework aligned with real-world Help Desk and Desktop Support responsibilities, including troubleshooting, user support, and system fundamentals.
Timeline
Owner / Creative Director
JS Design, LLC
01.2017 - Current
Senior Operations Product Coordinator
Capital One
01.2014 - Current
Fraud Recovery Associate
Capital One
01.2012 - 01.2014
Certificate of Information Technology - Information Technology Essentials
DeVry University