Summary
Overview
Work History
Education
Skills
Additional Information
Relocation
Education
Timeline
Generic

Jabri Pierre

Fairfield,CA

Summary

Dynamic professional with over 20 years of proven success in customer service, clerical roles, warehouse production, and healthcare. Recognized for exceptional reliability and a strong work ethic, consistently demonstrating self-motivation and initiative in fast-paced environments. Expertise in managing multiple tasks under pressure while meeting tight deadlines ensures optimal productivity. Committed to accountability and excellence, ready to tackle challenges with a proactive mindset and a solutions-oriented approach.

Overview

15
15
years of professional experience

Work History

Behavior Technician

Maxim Health Services
01.2022 - Current
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.

Clerical Assistant

Express Emplyment Professionals
03.2017 - 11.2024
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Boosted file efficiency and reduced storage space with proactive management of records and elimination of redundancy.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Professionally answered a multiple line phone system, directed calls and took messages
  • Maintained and updated filing, inventory, mailing, and database systems
  • Reviewed files, records, and other documents to obtain information to respond to requests
  • Compiled, copied, sorted and filed records of office activities, business transactions and other activities

Customer Service Representative Bookkeeping

Safeway
04.2019 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Gap Of Employment Family Reasons

N/A
03.2015 - 04.2017

Call Center Representative

STAR STAFFING
01.2014 - 03.2015
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
  • Fielded diverse customer questions about issues such as available merchandise, current prices and upcoming company changes.

Clerical Assistant

Save Mart Distribution
01.2011 - 01.2014
  • Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Composed sensitive, confidential reports and documentation.
  • Assisted team members with administrative requirements by expertly using diverse office software
  • Received and routed business correspondence to correct departments and staff members.

Customer Service Sales Specialist

Green Works Walk IN Bath Tubs
03.2010 - 03.2012
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted available products and services to customers during service, account management and order calls.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Business Management

University of Phoenix - Still Attending To Obtain Bachelors
Fairfield, CA

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Fairfield High School
Fairfield, CA

Skills

  • Call Center
  • Clerical
  • Warehousing
  • Customer relations
  • Telephone etiquette
  • Good communication skills
  • Multitasking
  • Excellent written and oral communication
  • Warehousing practices and procedures
  • Professional telephone demeanor
  • Multi-line phone talent
  • Behavioral management
  • Social skills development

Additional Information

  • Willing to relocate to:, Authorized to work in the US for any employer

Relocation

Willing to relocate to:

Education

Some College (No Degree)

Timeline

Behavior Technician

Maxim Health Services
01.2022 - Current

Customer Service Representative Bookkeeping

Safeway
04.2019 - 01.2021

Clerical Assistant

Express Emplyment Professionals
03.2017 - 11.2024

Gap Of Employment Family Reasons

N/A
03.2015 - 04.2017

Call Center Representative

STAR STAFFING
01.2014 - 03.2015

Clerical Assistant

Save Mart Distribution
01.2011 - 01.2014

Customer Service Sales Specialist

Green Works Walk IN Bath Tubs
03.2010 - 03.2012

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Fairfield High School

Business Management

University of Phoenix - Still Attending To Obtain Bachelors