Summary
Overview
Work History
Education
Skills
Timeline
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JaBria Carson

Columbia,SC

Summary

Dedicated Authorization Agent with 2 years of experience in customer service. Expert at evaluating claims, policies and paperwork for accuracy and integrity. Speedy and detailed with reputation for consistently completing work efficiently and accurately. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Authorization Agent

Everisepc
Columbia, SC
02.2021 - 08.2023
  • Verified customer information and documents to ensure accuracy and validity of submitted data.
  • Analyzed customer applications for completeness, accuracy, and compliance with regulations.
  • Processed authorization requests in accordance with established procedures and guidelines.
  • Maintained records of authorizations granted or denied according to company policies.

Customer Service Advocate

Telepeformance
Columbia, SC
09.2018 - 03.2019
  • Answered inbound calls for AT&T/DirecTV
  • Processed payments, explained customer’s bills, and answered general inquiries regarding customer accounts
  • Met performance metrics daily
  • Created new orders and set up new accounts for Customers

Blue Cross Blue Shield

Temp Service
Columbia, SC
01.2018 - 04.2018
  • Quote Claim Status, Capture members Preferences
  • Start authorizations for mileage vets
  • Be knowledgeable on information about the veterans choice program
  • Read and memorize scripts
  • Maintained accurate records of members personal information
  • Updated members account

Driver

Direct Link Logistics
Columbia, SC
08.2016 - 08.2017
  • Load and unload packages from truck
  • Deliver medication to assigned locations in a timely and efficient manner
  • Verified the contents of inventory loads against shipping papers.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Education

Dental Assistant Program -

Fortis College
01.2015

High School Diploma -

Richland Northeast High School
01.2013

Skills

  • Claims Reviewing
  • Dispute Resolution
  • Obtaining Reports
  • Inbound and Outbound Calling
  • Teamwork and Collaboration
  • High-Energy Attitude
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • De-Escalation Techniques
  • Customer Service
  • Multi-Line Phone Systems

Timeline

Authorization Agent

Everisepc
02.2021 - 08.2023

Customer Service Advocate

Telepeformance
09.2018 - 03.2019

Blue Cross Blue Shield

Temp Service
01.2018 - 04.2018

Driver

Direct Link Logistics
08.2016 - 08.2017

Dental Assistant Program -

Fortis College

High School Diploma -

Richland Northeast High School

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JaBria Carson