Summary
Overview
Work History
Education
Skills
Timeline
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JaBria Holland

Clarksville,TN

Summary

Dynamic individual with hands-on experience in Customer Service, Machine Operation, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

10
10
years of professional experience

Work History

Machine Operator/Assembler

Trane Technologies
10.2021 - Current
  • Operated machining equipment safely with team of operators.
  • Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
  • Complied with company and OSHA safety rules and regulations.
  • Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
  • Sustained high levels of accuracy in assembly tasks, resulting in fewer defects and returns from customers.
  • Maintained equipment performance by lubricating and cleaning components.
  • Enhanced workplace safety by adhering to company guidelines and maintaining a clean, organized work environment.
  • Operated machinery effectively to maintain optimal production rates while minimizing waste materials.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Cleaned, lubricated and adjusted parts and components, keeping parts fully functional.

Contract Rewrite Representative

Ford Motor Company
12.2017 - 09.2021
  • Maintained comprehensive knowledge of products and services offered by the company, serving as a resource for both clients and colleagues.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.

Customer Service Representative

VF Imagewear
11.2014 - 12.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

No Degree - Business

Tennessee State University
Nashville, TN

High School Diploma -

Melrose High School
Memphis, TN
05-2014

Skills

  • Machine operation
  • Stress tolerance
  • Precision assembly
  • Production scheduling
  • Hand tools proficiency
  • Measurement tools
  • Strong work ethic
  • Good communication
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Workplace safety
  • Power and hand tools
  • Manufacturing experience
  • Machinery operation
  • Machinery cleaning
  • Safety compliance
  • Machine maintenance
  • Assembly and production
  • Assembly procedures
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Professional telephone demeanor
  • Call center operations
  • Follow-up skills
  • Product knowledge
  • Order processing
  • Data collection
  • Microsoft Office Suite
  • Clerical support
  • Filing
  • Dispute resolution
  • Order fulfillment
  • Research
  • Spreadsheets
  • Office equipment proficiency

Timeline

Machine Operator/Assembler

Trane Technologies
10.2021 - Current

Contract Rewrite Representative

Ford Motor Company
12.2017 - 09.2021

Customer Service Representative

VF Imagewear
11.2014 - 12.2017

No Degree - Business

Tennessee State University

High School Diploma -

Melrose High School

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JaBria Holland