Jabria S. Kelley

• Increased customer satisfaction by resolving classes issues
• Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
• Pushed for operational changes that resulted in cost savings and higher profit margins
• Taught students about basic concepts about painting
• Improved student satisfaction by communicating with students about their needs on a regular basis and tailoring lessons to their interests and classroom progress
• Kept classrooms under control by clearly outlining expectations and reinforcing positive behaviors

Dynamic and client-focused luxury retail professional with 4+ years of experience at Gucci as a Lead Floor Manager, specializing in high-end sales, clienteling, and team leadership. Proven track record of driving revenue, cultivating VIP client relationships, and delivering exceptional service in fast-paced, high-luxury environments. Adept at visual merchandising, operational efficiency, and personalized styling, with a commitment to elevating the client experience and maximizing brand loyalty.

• Led a high-performing team, training associates in client engagement, product knowledge, and styling techniques.

• Built and maintained strong relationships with VIP clientele, driving repeat business and increasing brand loyalty.

• Created personalized shopping experiences, boosting high-ticket sales and contributing to $1.8 million in revenue.

• Developed and executed sales strategies, resulting in a significant increase in average transaction value.

• Provided hands-on styling advice and curated selections tailored to client preferences.

• Processed high-value transactions with a 100% accuracy rate, ensuring seamless checkout experiences.

• Collaborated with corporate teams to implement visual merchandising displays that enhanced store aesthetics and product appeal.

• Increased earnings by achieving sales goals, improving customer service, and sticking to team goals
• Was in charge of end-to-end stock management, which included incoming inventory inspection, shelf merchandising, and shrinkage prevention
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
• Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
• Analyzed sales data to identify trends or areas for improvement, adjusting strategy accordingly for maximum results.
• Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends
• Taught my team members how to use effective strategies to meet operational and sales goals
• Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager
• Kept the store clean, well-stocked, and well-organized by streamlining daily operations and introducing new procedures
• Effectively assigned tasks to keep operations running smoothly and employees focused during high-traffic times

Was responsible for opening and closing the store on my own when necessary, as well as preparing the nightly bank drop for the manager

• Assisted customers in locating and selecting merchandise in any store department
• Increased customer satisfaction by providing exceptional service and product knowledge.
• Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer
• Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each peak season
• Kept my knowledge of store sales, payment policies, and security standards up to date
• Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online
• Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
• Drove significant sales increases in white barn and bath and body works products by combining product knowledge, sales abilities, and customer relations skills
• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
• Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look