Jabria Sweeney
Davenport,USA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative II
MAXIMUS/Triwest Healthcare Alliance
11.2022 - Current
- Accurately identify CPT codes and SEOC for referrals for medical and behavioral health care.
- Responds to inbound calls from providers for network statuses, availability or claims payment and information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisting providers with contracts, in network status and demographic updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
MAXIMUS
04.2021 - 10.2022
- Utilize CRM Database in order to provide knowledgeable information regarding Covid19 vaccinations to the public.
- Maintained current understanding of CDC guidance to provide knowledgeable responses to numerous telephone/real time text inquiries.
- Adhere to Privacy Act as it relates to the confidentiality of information released.
Customer Service Agent Assistant
Department of Education Special Nutrition Program
06.2018 - 10.2019
- Assisted with schools and daycare complying with state regulations, policies and procedures.
- Handled confidential information with discretion, adhering to company policies regarding privacy protection.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Dispatcher Coordinator
Paradise Waste Systems
06.2014 - 01.2016
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Supported business growth by successfully managing the integration of additional territories into existing dispatch operations while maintaining service quality levels.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
Education
High School Diploma -
St.Croix Educational Complex
St.Croix, U.S.V.I06-2011
No Degree -
Barry University
Skills
- Proficient in medical language
- Microsoft Excel
- Timely follow-up communication
- Customer service
- Effective listening
- Detail-oriented data management
- Analytical reasoning
- Anchor Point
- HealthShare referral management expertise
- Prioritization and scheduling
- Dispatch software
- Logistics management
Timeline
Customer Service Representative II
MAXIMUS/Triwest Healthcare Alliance
11.2022 - Current
Customer Service Representative
MAXIMUS
04.2021 - 10.2022
Customer Service Agent Assistant
Department of Education Special Nutrition Program
06.2018 - 10.2019
Dispatcher Coordinator
Paradise Waste Systems
06.2014 - 01.2016
High School Diploma -
St.Croix Educational Complex
No Degree -
Barry University
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