Jabrielle Barnes
Montgomery,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Talented tax preparation professional with expertise in completing returns accurately and efficiently.
Overview
12
12
years of professional experience
Work History
Professional Tax Preparer
Amour Financial Solutions
Montgomery, AL
12.2022 - Current
- Prepared federal, state, and local tax returns with attention to detail and accuracy.
- Identified potential deductions or credits that could significantly lower taxes owed by clients.
- Reviewed existing client files for accuracy and updated as needed.
- Organized, reviewed, and analyzed client financial records for accuracy.
Professional Tax Preparer
Money Tax Services
Montgomery, AL
12.2017 - 04.2022
- Prepared federal, state, and local tax returns with attention to detail and accuracy.
- Reviewed existing client files for accuracy and updated as needed.
- Organized, reviewed, and analyzed client financial records for accuracy.
- Identified potential deductions or credits that could significantly lower taxes owed by clients.
Customer Service Representative
Sykes Enterprises, Incorporated
Montgomery, AL
05.2016 - 11.2017
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customer with opening a new account or account closing.
- Assisted customer with card replacement when reporting card lost or stolen.
Lead Teacher
Eastern Hills Childcare
Montgomery, Alabama
09.2011 - 05.2016
- Maintained a safe and orderly learning environment for all students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Developed and implemented lesson plans based on curriculum objectives.
Education
High School Diploma -
Carver Senior High School
Montgomery, AL05-2000
Skills
- Call Management
- Account Updating
- Information Security
- Complaint Resolution
- Data Entry
- Scheduling
- Inbound and Outbound Calling
- Paperwork Processing
- Product Knowledge
- Positive and Professional
- Call Triaging
- Professional Telephone Demeanor
- High-Energy Attitude
- Customer Service
- Call Center Operations
- Credit Card Payment Processing
- Proficient in Microsoft Office Suite (Word, Excel, Powerpoint)
- Excellent customer service communication skills
- Individual Returns Preparation
- Corporate Tax Preparation
- Organizational Abilities
- Client Communication
Timeline
Professional Tax Preparer
Amour Financial Solutions
12.2022 - Current
Professional Tax Preparer
Money Tax Services
12.2017 - 04.2022
Customer Service Representative
Sykes Enterprises, Incorporated
05.2016 - 11.2017
Lead Teacher
Eastern Hills Childcare
09.2011 - 05.2016
High School Diploma -
Carver Senior High School