Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
CustomerServiceRepresentative

Ja’Brien Barber

Searcy,AR

Summary

Dynamic customer service and sales professional with proven success at Sirius XM, consistently exceeding sales targets by 15-20%. Adept at leveraging effective communication and critical thinking to enhance customer satisfaction and loyalty. Skilled in CRM systems and appointment scheduling, thriving in fast-paced environments while maintaining a strong work ethic.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Medical Clinic
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Provides support to patients and other staff in a healthcare setting
  • Scheduled appointments, check patients in & out.

Outbound Sales Representative

Sirius XM Remote
04.2023 - 08.2024
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
  • Conducted high volume outbound calls to prospective and existing customers , promoting SiriusXM Subscription services and exclusive content.
  • Utilized consultative sales techniques to identify customers needs and tailor product offerings , achieving and exceeding weekly and monthly sales targets.
  • Delivered high level customer service , resolving objections and questions to close sales and enhance satisfaction.
  • Collaborated with team leads and participated in regular coaching sessions to continuously improve pitch delivery and conversion rates

Inside Sales Representative

Teleperformance USA
08.2021 - 03.2023
  • I specialize in upholstery product sales, offering in-depth support and product expertise to guide customers through purchasing decisions.
  • I consistently exceeded monthly sales targets 15-20% through upselling , follow ups, and proactive customer engagement.
  • I utilized the crm tools and multiple digital platforms to manage client communication, schedule consultations and track sales data.
  • I collaborated cross-functionally with design consultants and fulfillment teams to ensure customer satisfaction and resolve order issues.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Answered customers' questions regarding products, prices, and availability.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

Searcy High School
Searcy, AR
2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Scheduling
  • Appointment scheduling
  • Adaptability
  • Effective Communication
  • Multitasking
  • Technical proficiency
  • Category sales expertise

Work Preference

Location Preference

Remote

Timeline

Customer Service Representative

Medical Clinic
08.2024 - Current

Outbound Sales Representative

Sirius XM Remote
04.2023 - 08.2024

Inside Sales Representative

Teleperformance USA
08.2021 - 03.2023

Searcy High School

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