Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Ja’Brien Barber

Searcy,AR

Summary

Dynamic customer service and sales professional with proven success at Sirius XM, consistently exceeding sales targets by 15-20%. Adept at leveraging effective communication and critical thinking to enhance customer satisfaction and loyalty. Skilled in CRM systems and appointment scheduling, thriving in fast-paced environments while maintaining a strong work ethic.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Medical Clinic
08.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Provides support to patients and other staff in a healthcare setting
  • Scheduled appointments, check patients in & out.

Outbound Sales Representative

Sirius XM Remote
04.2023 - 08.2024
  • Increased sales revenue through strategic cold calling and lead generation activities.
  • Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
  • Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
  • Conducted high volume outbound calls to prospective and existing customers , promoting SiriusXM Subscription services and exclusive content.
  • Utilized consultative sales techniques to identify customers needs and tailor product offerings , achieving and exceeding weekly and monthly sales targets.
  • Delivered high level customer service , resolving objections and questions to close sales and enhance satisfaction.
  • Collaborated with team leads and participated in regular coaching sessions to continuously improve pitch delivery and conversion rates

Inside Sales Representative

Teleperformance USA
08.2021 - 03.2023
  • I specialize in upholstery product sales, offering in-depth support and product expertise to guide customers through purchasing decisions.
  • I consistently exceeded monthly sales targets 15-20% through upselling , follow ups, and proactive customer engagement.
  • I utilized the crm tools and multiple digital platforms to manage client communication, schedule consultations and track sales data.
  • I collaborated cross-functionally with design consultants and fulfillment teams to ensure customer satisfaction and resolve order issues.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Answered customers' questions regarding products, prices, and availability.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

Education

Searcy High School
Searcy, AR
2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft Excel
  • Scheduling
  • Appointment scheduling
  • Adaptability
  • Effective Communication
  • Multitasking
  • Technical proficiency
  • Category sales expertise

Work Location

Remote

Timeline

Customer Service Representative

Medical Clinic
08.2024 - Current

Outbound Sales Representative

Sirius XM Remote
04.2023 - 08.2024

Inside Sales Representative

Teleperformance USA
08.2021 - 03.2023

Searcy High School

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Ja’Brien Barber