Jabulani (Jb) Cole
Chattanooga,TN
Summary
Motivated Restaurant Server offering extensive knowledge of hospitality etiquette and food preparation. Spirited and communicative individual polished in assisting patrons in selecting food and beverage choices and maintaining table settings. Customer-oriented team player familiar with POS system operations.
To live life to it's fullest is the reason we are all here. To succeed in life is the path to greatness and having a legacy of thrive and hard work. I am doing more and more extraordinary things everyday.
Overview
27
27
years of professional experience
Work History
OWNER
Jumpin' Jellybeans Corp.
Memphis
11.2015 - Current
- Owner and operator of an inflatable and party rental service
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Servicing three states in the MidSouth.
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Analyzed industry trends to develop competitive strategies.
- Maintained relationships with existing clients by providing superior customer service.
- Developed policies and procedures for the organization.
- Monitored performance of personnel against goals set forth by the company.
- Conducted performance reviews for employees on a regular basis.
REGIONAL SALESPRO MANAGER
Comcast Communications
01.2015 - 10.2015
- Providing businesses solutions and consultation for 400+ direct sales reps across the Big South Region (Comcast).
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Initiated new projects that resulted in increased productivity across all departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
AREA SALES MANAGER
Comcast Communications
03.2012 - 12.2014
- Develop and execute strategic sales plans utilizing quantitive criteria to ensure effectiveness of the sales team.
- Planned, developed and implemented sales strategies in an assigned region.
- Conducted market research to identify customer needs and trends.
- Developed pricing policies and negotiated contracts with customers.
- Managed a team of sales representatives in order to achieve maximum results.
SALES DEVELOPMENT MANAGER
Comcast Communications
01.2009 - 03.2012
- Built high performance sales teams that are attracted to building and retaining quality customers.
- Provided training sessions for staff on selling techniques, customer service, and product knowledge.
- Designed incentive programs for sales staff to encourage high performance levels.
- Performed regular reviews of existing accounts to maintain satisfactory levels of customer satisfaction.
- Created and maintained sales environment to support business objectives.
XFINITY SALES EXECUTIVE
Comcast Communications
01.2005 - 01.2009
- Direct Sale Representative (MDU and SFU)
- Prepare sales reports using business automation tracking tools and promote peak sales performance.
- Cultivated relationships with existing customers to encourage repeat business.
- Negotiated contracts with clients on behalf of the company.
- Attended industry events to build relationships with key contacts in the field.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
- Used cold calling and networking to sell products and services.
Server
Ruby Tuesday Restaurant
Nashville, Tennessee
03.2002 - 06.2004
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
INFANTRY PARATROOPER
U.S. Army
08.1997 - 05.2001
- Front line paratrooper jumping from aircraft to defend the great, United States of America
- Participated in night vision goggles operations while conducting air assaults or jumps into hostile areas.
- Assisted in coordinating paratrooper movements during combat operations.
- Mastered techniques for executing successful landings under difficult conditions.
- Maintained peak physical condition to stay ready for challenging missions.
Education
Bachelors of Science - Business Administration and Management, General
UNIVERSITY OF PHOENIX
01.2012
Associates - Microsoft Engineering
DRAUGHONS COLLEGE
01.2004
High School - High School Diploma
FRANKLIN HIGH SCHOOL
01.1998
Skills
- Leadership
- Direct Sales
- Sales Team Leadership
- Employee Development
- Workforce Management
- Business Management
- Customer Retention
- Customer Relations
- Staff Hiring
- Labor Relations
Recommendations
Upon Request
Personal Information
Date of Birth: 08/30/1978
Languages
English
Accomplishments
- Yearly donator and marathon runner for St. Jude
- Dad of the decade (in my kids eyes)
Timeline
OWNER
Jumpin' Jellybeans Corp.
11.2015 - Current
REGIONAL SALESPRO MANAGER
Comcast Communications
01.2015 - 10.2015
AREA SALES MANAGER
Comcast Communications
03.2012 - 12.2014
SALES DEVELOPMENT MANAGER
Comcast Communications
01.2009 - 03.2012
XFINITY SALES EXECUTIVE
Comcast Communications
01.2005 - 01.2009
Server
Ruby Tuesday Restaurant
03.2002 - 06.2004
INFANTRY PARATROOPER
U.S. Army
08.1997 - 05.2001
Bachelors of Science - Business Administration and Management, General
UNIVERSITY OF PHOENIX
Associates - Microsoft Engineering
DRAUGHONS COLLEGE
High School - High School Diploma
FRANKLIN HIGH SCHOOL
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