Jac Baranda
Project Coordinator / Customer Service
Las Vegas,NV
Summary
Highly motivated, versatile and creative individual with considerable years of experience in lithography, print production and finishing. Strong attention to detail and operational workflow. Ability to handle multiple projects simultaneously with a high degree of accuracy to execute within a dead-line oriented environment. Skilled in interpersonal communications and offering background in customer service. Problem solver with great personality. Brings excellent client engagement skills as Customer Service Executive. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related operations. Ability to handle multiple projects simultaneously with a high degree of accuracy. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Versatile project coordinator with background successfully executing diverse project tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and decision-making skills. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
11
11
years of professional experience
Work History
Project Coordinator
Las Vegas Color Graphics
Las Vegas, Nevada
1 2024 - Current
- Job processing for litho and digital projects relating to direct mailing and commercial print
- Planning, scheduling and overall supervision of projects as it progresses from each department from start to finish
- Billing; Change Orders; Purchase Orders
- Customer service and support to in-house Account executives.
- Created job files for each project and maintained current data in each file.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
- Responded to requests for information on materials to inquiring parties.
- Established feedback loop with clients post-project delivery, gathering insights that informed improvements in future projects.
- Monitored project progress, identified risks and took corrective action as needed.
Customer Service Management
Advance Paper Box
Los Angeles, California
09.2021 - 11.2023
- Manages print project from initial phase of reviewing client requirements to final stages of production and distribution
- Advises internal clients on printing projects and recommends cost effective options
- Communicate with clients regarding production stages and project status
- Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers
- Handled customer inquiries and suggestions courteously and professionally
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Processed customer service orders promptly to increase customer satisfaction
- Provided primary customer support to internal and external customers
- Resolved issues through active listening and open-ended questioning, escalating major problems to management
- Oversaw appointment scheduling and production scheduling / coordination for both clients and personnel
- Implemented project management techniques to overcome obstacles and increase team productivity.
Production Manager
Colornet Press
Los Angeles, California
10.2017 - 08.2021
- Oversees the competitive bid and negotiation process with vendors and suppliers that perform print jobs
- Manages print project from the initial phase of reviewing client requirements to the final stages of production and distribution
- Approves print production priorities and schedules, print specifications, and budgets
- Advises internal clients on printing projects and recommends cost effective options
- Communicate with clients regarding production stages and project status
- Other duties may include supervision in production during the prepress process
- Overall handling of projects from start to finish
- Billing; Change Orders; Purchase Orders.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Conducted root cause analysis on production issues, devising corrective actions to prevent recurrence.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Estimated labor requirements to support anticipated workload.
- Reviewed work for quality and compliance with company standards and design specifications.
- Initiated and managed lean manufacturing initiative, resulting in more efficient use of resources and reduction in lead times.
- Managed budgeting and cost control measures for production department, staying within financial targets.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
Senior Production Manager
RR Donnelley
Los Angeles, California
01.2014 - 10.2017
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities
- Managed and implemented marketing activities through research and strategic planning
- Coordinated activities required to bring product to market, aligned teams and bridged gaps between different functions
- Resolved issues quickly to maintain productivity goals
- Investigated and implemented ideas for quality improvement, increased productivity and cost reduction
- Standardized production procedures, job roles, and quality assurance guidelines
- Delivered direct feedback to senior management regarding project visibility and status
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals
- Facilitates and manages the production of marketing acquisition material and printed product
- Key driver for planning, production and execution of master production schedules
- Development of team's knowledge of cost analysis, campaign setup and assurance towards quality expectations
- Work proactively with vendors to ensure continuous improvement and optimal production solutions for new and existing marketing materials and concepts
- Proactively communicate supply chain issues to product teams and coordinate solution implementation
- Provides consultation and assistance to clients during project development regarding the printing production process including how to coordinate and facilitate the project’s requirements in a timely manner, formulating and preparing print requests, choosing appropriate paper and ink combinations, and the impact of choosing the appropriate paper quality for the finished print job; recommends various printing systems including cost analysis and timeline impacts for specified projects
- Estimating; Billing; Change Orders; Purchase Orders.
- Built strong customer relationships through effective communication on project progress, leading to increased satisfaction levels and repeat business opportunities.
- Streamlined communication between departments, resulting in more efficient problem-solving and decision making.
- Resolved issues quickly to maintain productivity goals.
- Coordinated with other departments to align production with customer requirements.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Coordinated production schedules across multiple facilities to maximize capacity utilization while minimizing lead times for customers.
- Monitored and supported progress of plant production orders by managing shop capacity and loading functions at several facilities.
Production Manager
Primary Color
Los Angeles, California
2003 - 2005
- Establishes and organizes all external and internal reproduction functions
- Establishes price schedules with outside vendors
- Provides reproduction services and technical support
- Plans, creates, and maintains work systems for processes within plant
- Creates and implements accountability system for each phase of production schedule to insure timely completion and availability of projects
- Provides direction and support during schedule interruptions to accommodate emergency requests; operates other production equipment as needed; verifies completed projects meet quality standards; monitors all printing systems to insure appropriate and safe procedures are followed as required.
Project Coordinator / CSR
Applied Graphics Technologies
Los Angeles, California
1997 - 2003
- Leadership and Project Management of team and effectively manage print and lettershop for all acquisition campaigns to ensure high quality, cost effective and timely deliveries
- Proactively communicate supply chain issues to production teams and coordination solutions
- Maintains work systems for processes within the manufacturing plant
- Facilitates and monitor printing and production services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Streamlined procurement processes for project resources, cutting down on delays and fostering smoother project execution.
- Monitored project progress, identified risks and took corrective action as needed.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Some College (No Degree) - Architecture
University of Santo Tomas, Philippines – Architecture
Skills
Knowledge in Print Production including pre-press, bindery and finishing
Cellinfo
323.864.1633
Technicalqualifications
- Epicore
- PSI
- Pace
- Adobe Software
- MAC and Microsoft Office Applications
- Oral and Written Communication Skills
Languages
Tagalog
Native or Bilingual
Interests
Music
Timeline
Customer Service Management - Advance Paper Box
09.2021 - 11.2023
Production Manager - Colornet Press
10.2017 - 08.2021
Senior Production Manager - RR Donnelley
01.2014 - 10.2017
Project Coordinator - Las Vegas Color Graphics
1 2024 - Current
Production Manager - Primary Color
2003 - 2005
Project Coordinator / CSR - Applied Graphics Technologies
1997 - 2003
University of Santo Tomas - Some College (No Degree), Architecture
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