Summary
Overview
Work History
Education
Skills
Technical skills
Timeline
Generic

Jacaila Gamble

Austin

Summary

Highly adaptable and customer-focused professional with over 10 years of experience in client relations, inbound call handling, administrative operations, and remote support environments. Proven ability to manage large call volumes, support interdepartmental workflows, and deliver top-tier customer experiences. Demonstrates strong communication, technical proficiency, and the ability to manage sensitive data with professionalism and discretion.

Overview

13
13
years of professional experience

Work History

Command Center Specialist

Languageline Solutions (Remote)
10.2017 - Current


  • Managed inbound calls and urgent interpreter support requests for global service coverage.
  • Directed real-time task flows and call assignments to appropriate departments.
  • Documented service outcomes and issues using internal CRM systems.
  • Maintained high standards of client service and ensured data confidentiality.
  • Served as escalation point and liaison between IT, client services, and operations during service disruptions.
  • Maintained confidentiality of patients' health and financial information according to HIPAA standards.

Legal Assistant (Contractor)

Law Offices of Jessica Dumas & Monique Hill
02.2012 - 05.2018
  • Handled sensitive client communications and scheduled legal appointments.
  • Drafted and filed legal documents, maintained internal documentation and databases.
  • Supported attorneys in a fast-paced environment with attention to detail and discretion.
  • Revised and finalized letters, briefs, and memos.
  • Assisted attorneys with reviewing and organizing witness reports.

Shop Editor

Monterey Mystery Shopping
12.2015 - 02.2017


  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Reviewed customer service reports for content accuracy, tone, and adherence to client standards.
  • Interfaced with field agents to resolve inconsistencies and ensured on-time submission.
  • Used detailed review process to maintain service quality and compliance.

Deli Clerk/Cashier

Lucky's Supermarket
10.2013 - 11.2015
  • Delivered front-line customer service and handled high-volume transactions.
  • Balanced registers and maintained store presentation.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Assisted customers with product information and complaints in a professional manner.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.

Education

High School Diploma -

Everett Alvarez High School
Salinas
07-2012

Skills

  • Inbound & Outbound Call Handling
  • Cross-Department Communication
  • CRM & Internal Ticketing Tools
  • Customer Relationship Management
  • Workflow Routing & Escalation Handling
  • Quality Assurance & Process Adherence
  • Cross-Selling Services & Client Retention
  • Microsoft Office (Word, Excel, Outlook)
  • Problem Solving & Attention to Detail

Technical skills

Microsoft Office Suite (Word, Excel, Outlook)
Google Workspace | Slack | Teams | Email Platforms
CRM Systems | Ticketing & Case Management Tools | Salesforce

Timeline

Command Center Specialist

Languageline Solutions (Remote)
10.2017 - Current

Shop Editor

Monterey Mystery Shopping
12.2015 - 02.2017

Deli Clerk/Cashier

Lucky's Supermarket
10.2013 - 11.2015

Legal Assistant (Contractor)

Law Offices of Jessica Dumas & Monique Hill
02.2012 - 05.2018

High School Diploma -

Everett Alvarez High School

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