Jacalyn Wilson
Manager
Phoenix,AZ
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Executive Director
Optimal Behavioral Health Services
Phoenix, AZ
06.2023 - 11.2023
- Oversight of staff, day to day operations, policy development, implementation, and risk management,
- Developed programs with structure to ensured facility compliance with the state and federal regulations,
- Recruited, onboarded new hires, created employee offer letters and contracts, tracked hours for payroll,
- Reviewed and tracked remittance, generated billing reports for clearing house,
- Scheduled clinical site visits, developed, implemented, and facilitated all employee ongoing training,
- Prepared and assisted in state scheduled facility inspections for compliance,
- Maintain professional conduct with ethical and professional practices and company policies.
- Cultivated interpersonal skills by building positive relationships with others.
Operations Manager
Maya Therapy Center
Phoenix, AZ
06.2023 - 07.2023
- Implemented, monitored, and coordinated IOP/OP Programs for substance abuse and mental health.
- Ensured IOP/OP Programs follow policies and procedures with local, state, and federal regulations.
- Maintained and reviewed group sessions documented in a confidential EHR system.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
Operations Manager
Select Behavioral Health Services
12.2022 - 06.2023
- Coordinated, implemented, and monitored, the IOP/OP Programs
- Ensured IOP/OP Program followed policies and procedures with local, state, and federal regulations.
- Supervised operations (10) staff and (30-50) clients. Kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Directed initiatives to improve the work environment, company culture, or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain the best pricing and terms.
Life Recovery Coach/Crisis Prevention Specialist
R.I.T.E Connections & Recovery, Inc.
Chandler, AZ
05.2016 - 12.2022
- Coordinated, implemented, and monitored the day-to-day progress of life skills programs,
- Provided In-take and CM for families in need, maintained and accurately documented client notes,
- Facilitated in-person, and online BIP classes, crisis prevention, and healthy vs unhealthy training,
- Managed project risks and created a wraparound plan for the success of the projects or programs,
Community Educator
Brighter Tomorrows, Inc.
Irving, TX
09.2021 - 05.2022
- Created and facilitated crisis prevention presentations at schools, colleges, churches, and organizations,
- Interviewed survivors of violence and recorded videos for brand awareness on social media,
- Facilitated Trauma Informed Care to first responders and employee ongoing crisis prevention training,
- Planned and aligned projects according to company policies and budget expectations,
- Managed project risks and created a wraparound plan for the success of the projects or programs.
Administrative Assistant/Facilitator
All About You Staffing/AZ Dept Of Child Safety
08.2015 - 09.2016
- Planned and facilitated Access Workshop classes and assisted with developing training material for new CM.
- Trained new staff to process referrals for family services, and assisted CMs with preparing client service referrals.
- Prepared weekly PA/FR referrals for family visitation, parent-aid services, reunification, and counseling.
- Maintained files in CHILDS EHR System and accurately billed and received payments from providers.
- Facilitated dialogue between participants, family, and program workers to provide the best possible program and individualized program.
- Identified areas in need of improvement and implemented solutions.
Team Lead
The Paradies Shops
Milwaukee, WI
06.2010 - 04.2012
- Successfully managed Specialty Stores: Brooks Brothers, PGA Tour, Harley Davidson, convenient stores, and associates, with the airport.
- Collaborated with management to meet company sales goals and store performances,
- Trained associates on product awareness for commission and sales, assisted customers with purchases,
- Audited and set up registers, maintained inventory budget, and prepared nightly deposits,
- Set up visual displays, form styling, creatively designed and set-up plan-o-grams in specialty stores.
- Collaborated with management to meet company sales goals and store performance.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
Social Work/Psychology
Maricopa Community Colleges - Mesa Community College
Mesa, AZSkills
- Business Administration
- Conflict Mediation
- Cultural Awareness
- Public speaking
- Team Leadership
- Planning and Implementation
- Social Media Marketing
- Excellent Written and Communication Skills
Affiliations
- City of ChandlerCity of Chandler Domestic Violence Commission Committee 2019-2021
Certification
- AZ Level One Fingerprint Clearance Card - 2023
- CPR/BLS and AED American Heart Assoc. - August 2023
- Adult Mental Health First Aid - The National Council of Mental Wellbeing - November 2022
- Youth Mental Health First Aid - The National Council of Mental Wellbeing - November 2022
- Trauma-Informed Opioid Harm Reduction & Narcan Administration Training May 2023
- Trauma-Informed Care - December 2021
- Sexual Assault Advocate (DARCC) - 2022
- Communication Foundation - LinkedIn January 2020
- Crisis Communication - LinkedIn January 2020
- Transformational Life Coach 2019
- Communicating to Drive People to Take Action- LinkedIn December 2019
- Balancing Multiple Roles as a Leader - LinkedIn September 2019
- Communicating with Confidence - LinkedIn September 2019
- Certified Domestic Violence Advocate - 2018
- Sexual Assault Advocate (AZ) - 2018
Timeline
Executive Director
Optimal Behavioral Health Services
06.2023 - 11.2023
Operations Manager
Maya Therapy Center
06.2023 - 07.2023
Operations Manager
Select Behavioral Health Services
12.2022 - 06.2023
Community Educator
Brighter Tomorrows, Inc.
09.2021 - 05.2022
Life Recovery Coach/Crisis Prevention Specialist
R.I.T.E Connections & Recovery, Inc.
05.2016 - 12.2022
Administrative Assistant/Facilitator
All About You Staffing/AZ Dept Of Child Safety
08.2015 - 09.2016
Team Lead
The Paradies Shops
06.2010 - 04.2012
Social Work/Psychology
Maricopa Community Colleges - Mesa Community College
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