Jacannah Clayton
Las Vegas,NV
Summary
Dynamic and results-oriented professional with a proven track record at DoorDash, adept in strategic planning and customer communication. Leveraged quick decision-making and leadership skills to enhance operational efficiency and customer satisfaction. Excelled in fast-paced environments, demonstrating reliability and a commitment to safety and quality service.
Overview
7
7
years of professional experience
Work History
Dasher
DoorDash
09.2021 - 10.2022
- Developed and maintained professional relations between customer, store personnel, and company.
- Optimized fuel efficiency by planning effective driving routes and minimizing idle time between orders.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Enhanced communication with customers through proactive updates on order status.
- Immediately addressed problems with customers to promote speedy resolution.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Navigated efficiently through various delivery routes for expedited service.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Strengthened relationships with restaurant partners by demonstrating respect and professionalism during pickups.
- Adhered strictly to food safety guidelines when handling and transporting orders for utmost quality assurance.
- Maintained excellent ratings by consistently delivering orders in a professional manner.
Customer Service Cashier
The Home Depot Inc
04.2022 - 08.2022
- Utilized POS system to handle customer cash and credit card transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed customer orders and accurately handled payment transactions.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Answered product questions using knowledge of sales and store promotions.
- Counted money in drawers at beginning and end of each shift.
- Worked with floor team and managers to meet wide range of customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Redeemed coupons to discount purchases.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
Shift Supervisor
Rite Aid
02.2016 - 03.2020
- Supervised ongoing daily production phases.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Helped store management meet standards of service and quality in daily operations.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Coordinated project workflows for departments.
- Oversaw loading and unloading of packages in warehouse.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Warehouse Worker
Warehouse Loader - Maines Paper & Food Services
06.2015 - 10.2017
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Education
High School Diploma -
Auburn Mountainview Highschool
Auburn Wa06.2015
Skills
- Quick decision making
- Patience and tolerance
- Reliability and punctuality
- Safety awareness
- Professional appearance
- Cash handling proficiency
- Efficient multitasking
- Strong navigation skills
- Tech-savviness
- Food safety
- Excellent time management
- Vehicle maintenance
- Environmental consciousness
- Customer service
- Quick learner
- Hardworking and responsible
- Decision-making
- Problem-solving
- Time management
- Customer communication
- Dedicated team player
- Flexible schedule
- Good driving record
- Smartphone operation
- Relationship building
- Valid Driver's license
- Route planning expertise
- Delivery confirmations
- Food handling
- Payment handling
- Excellent communication
- Heavy lifting
- Safe food handling
- Health code compliance
- Excellent sense of direction
- Strategic planning
- Business management
- Teamwork
- Leadership skills
- Active listening
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Customer Service Cashier
The Home Depot Inc
04.2022 - 08.2022
Dasher
DoorDash
09.2021 - 10.2022
Shift Supervisor
Rite Aid
02.2016 - 03.2020
Warehouse Worker
Warehouse Loader - Maines Paper & Food Services
06.2015 - 10.2017
High School Diploma -
Auburn Mountainview Highschool