Jacara James
Garland,TX
Summary
Recent Medical Assistant graduate seeking a position with a medical office where I can positively contribute my skills and ability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Outbound Customer Service
United Health Care
04.2022 - Current
- Make outbound calls to hearing clinics and prospective or current patients for appointment follow-up; Interact professionally and politely on the telephone with current and/or prospective patients and hearing clinic staff; Maintain accurate records of calls and outcomes in the computer systems; Meet minimum number of outbound calls and appointments per hour and/or minutes on phone calls per shift; Schedule appointments accurately based on customer protocols or conferences calls to independent hearing clinics; Book and track appointments in multiple systems; Answer customer questions; Communicate and explain the value and benefits of using the service; Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies.
Medical Assistant
CareNow Urgent Care
12.2022 - 12.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Customer Service Representative
Genpact
09.2019 - 03.2022
- My duties include receiving and responding to inbound customer calls/chats; Demonstrate basic banking knowledge with an emphasis on lending/credit products; gathering and verifying required information; Acting as a subject matter expert for product knowledge; Providing excellent customer service and providing answers to customer questions within set standards; assisting in tracking, compiling, and completing reports as assigned; providing excellent customer service and providing answers to customer questions within set standards; demonstrating basic banking knowledge with an emphasis on lending/credit products; comprehending customer requests, for product or services; providing information to the customer and placing appropriate notes in the system indicating exactly what action was taken or needs to be taken; and attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes
Customer Care Representative
State Farm
03.2019 - 07.2019
- My duties as a Customer Care Representative consisted of taking inbound calls in a fast paced call center environment where 95% of my productivity was spent on a call
- It also consisted of being a 24/7 extension of State Farm agencies, to assist with providing general information about the status of their policies as well as guiding the customers through their online portal to access and view their own policies rather it was a personal, auto, or home policy
- I also processed payments via EFT (Electronic Funds Transfer/Checking/Savings) as well as debit/credit cards regarding their policies
- I completed transfers when applicable, and I was able to go above and beyond for each customer.
Customer Advocate I
Blue Cross Blue Shield of Texas
10.2018 - 01.2019
- My duties as a Customer Service Advocate were assisting members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner; conducting research; spent approximately 90% of the scheduled time on the phone according to business need; experience working with various lines of business, i.e
- CDHP, Medicare, Wellness, and Disease Management.
Benefits Specialist
Willis Towers Watson
09.2017 - 10.2018
- My duties included assisting with the administration of all benefits programs for employees, responds to benefits inquiries from employees, performs quality checks of benefits-related data, assists employees regarding benefits claim issues and plan changes.
Customer Service Advocate/Health Care Advisor
United Health Care Group/OptumRx
07.2016 - 08.2017
- My duties as a Customer Service Advocate were assisting members with questions related to the Medicaid enrollment process, eligibility status/ issues, helping members order DME (durable medical equipment), ifobt kits, and prescription at pharmacies; contacting doctor offices and setting up appointments
- My duties as a Health Care Advisor were assisting employees with finding a provider, making appointments, basic health information, prescription, benefits and claims as well as connecting consumers with wellness and clinical resources and using systems such as Ibag, MIIM, IRIS, and RXHD.
Education
Medical Assisting with Limited Scope X-ray -
Remington College- [Garland] Campus
11.2022
Skills
- Phlebotomy/Venipuncture
- Administering Injections
- Administering Medications
- Autoclaving
- Urinalysis
- Pulse Oximetry and Peak Flow
- Vital Signs
- ECG/EKG Administration
Certification
- Basic Life Support (BLS) Certified, 01/2022
- Certified Clinical Medical Assistant, Pending
- Non-Certified Radiologic Technologist, Pending
Administrativeskills
- Patient Charting
- Patient Confidentiality
- Microsoft Office
- Medical Terminology
- Great Communication
- Problem Solver
- Patient Scheduling
- Patient Check In/Out
- Data Entry, 10-key by touch
References
References available upon request
Timeline
Medical Assistant
CareNow Urgent Care
12.2022 - 12.2023
Outbound Customer Service
United Health Care
04.2022 - Current
Customer Service Representative
Genpact
09.2019 - 03.2022
Customer Care Representative
State Farm
03.2019 - 07.2019
Customer Advocate I
Blue Cross Blue Shield of Texas
10.2018 - 01.2019
Benefits Specialist
Willis Towers Watson
09.2017 - 10.2018
Customer Service Advocate/Health Care Advisor
United Health Care Group/OptumRx
07.2016 - 08.2017
Medical Assisting with Limited Scope X-ray -
Remington College- [Garland] Campus