Jacara Williams
Jacksonville,FL
Summary
Proven in enhancing patient satisfaction at First Coast Health and Rehab through compassionate care and vital signs monitoring. Skilled in customer service and problem-solving, demonstrated by effectively managing high-stress situations at Solera and improving team performance at McDonald's. Achieved increased loyalty and operational efficiency, showcasing critical thinking and empathy. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
CNA
First Coast Health and Rehab
10.2023 - 12.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Representative
Solera
06.2023 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Shift Manager
McDonald's Restaurant
05.2021 - 05.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
High School Diploma -
SalTech Charter High School
Jacksonville, FL05.2019
Skills
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
- Bathing Assistance
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Cash Handling
- Decision-Making
- Customer service focus
Timeline
CNA
First Coast Health and Rehab
10.2023 - 12.2023
Customer Service Representative
Solera
06.2023 - 06.2023
Shift Manager
McDonald's Restaurant
05.2021 - 05.2023
High School Diploma -
SalTech Charter High School
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