Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacara Williams

Houston

Summary

Dynamic District Training Store Manager at Family Dollar with a proven track record in coaching and mentoring, driving employee engagement, and enhancing customer service. Expert in training program development and compliance, fostering a culture of continuous improvement that led to increased store performance and customer satisfaction.Experienced with training and developing store teams to optimize performance. Utilizes leadership and strategic planning to drive operational success. Track record of fostering collaborative environments and achieving business goals.

Overview

15
15
years of professional experience

Work History

District Training Store Manager

Family Dollar
05.2022 - Current
  • Utilized various technologies and platforms to deliver engaging training materials, ensuring all team members had access to up-to-date information relevant to their job responsibilities.
  • Championed a culture of continuous improvement, encouraging employees to actively seek ways to enhance customer experiences and drive store success.
  • Ensured compliance with company policies and procedures through thorough training of staff members at each location in the district.
  • Assisted underperforming stores in identifying areas of improvement, providing guidance on action steps for increased success moving forward.
  • Developed strong relationships with vendors to ensure efficient supply chain management, leading to lower costs without compromising quality or availability of products.
  • Promoted from Store Manager to District Training Store Manager based on exceptional leadership skills and proven results in driving store success.
  • Mentored and developed future leaders within the company through targeted coaching sessions, fostering career advancement opportunities.

Store Manager

Family Dollar
03.2017 - 05.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.

Assistant Store Manager

Family Dollar
08.2016 - 03.2017
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Administrative Assistant

Chicago Public Schools, Dvorak Technology Academy
07.2010 - 06.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Education

Associate of Applied Science - Business Management

Robert Morris University
Chicago
05-2009

Skills

  • Store operations
  • Employee relations
  • Budget planning
  • Coaching and mentoring
  • Sales training
  • Technical training
  • Training program development
  • Compliance training
  • Customer service training
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving abilities

Timeline

District Training Store Manager

Family Dollar
05.2022 - Current

Store Manager

Family Dollar
03.2017 - 05.2022

Assistant Store Manager

Family Dollar
08.2016 - 03.2017

Administrative Assistant

Chicago Public Schools, Dvorak Technology Academy
07.2010 - 06.2015

Associate of Applied Science - Business Management

Robert Morris University

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