Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Stock Associate
Ross Stores
Houston, TX
02.2022 - Current
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Blocked and faced products on displays and shelves in accordance with company policy.
Removed debris and packaging from boxes and separated for recycling or disposal.
Marketing Coordinator
J Londyn The Brand
City of Los Angeles, CA
08.2018 - 12.2021
Boosted brand awareness with target customer demographics with social, print and email campaigns.
Answered general marketing department inquiries by email, phone and mail.
Composed daily posts for social media and helped build corporate presence on Twitter, Facebook and Instagram.
Tracked and reported on marketing campaign responses.
Coordinated creation and deployment of videos, social media posts and other marketing collateral.
Customer Service Representative
Corbin Pharmacueticals
Los Angeles, CA
05.2013 - 03.2018
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Dispatch Operator
Citinet Limo
Atlanta, GA
03.2010 - 10.2013
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Closely monitored dispatch board to triage and prioritize over 300 daily calls.
Sent out Black Car drivers to assist hourly callers based on locations, needs and worker availability.
Directed dispatching, routing and tracking of 25 fleet vehicles.