Jacaria Brown
Fort Mitchell,Alabama
Summary
Organized ambitious, and purposeful Logistics Specialist with 2 years of experience in project management and skill at multitasking with great prioritization and focus. Skilled at data analysis and streamlining operations for increased processing functionality and optimizing business profitability. Dedicated to solutions-oriented problem-solving and effective employee training. A Customer Service Representative bringing excellent skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty and Friendly Customer service skills with 3-5 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Logistics Specialist
Army
Fort Riley North, KS
10.2021 - 02.2024
- Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Customer Service Representative (Remote Position)
FedEx
Jacksonville, FL
06.2021 - 09.2021
- Participated in team meetings and customer service team-building activities
- Utilized problem-solving skills to resolve customer inquiries
- Greeted customers in a friendly and professional manner
- Assisted customers with product returns and exchanges
- Utilize multiple (sometimes complex) systems, programs, and monitors in order to research information
- Provided primary customer support to internal and external customers.
- Being able to identify the cause of a problem and implement a solution, while being patient and respectful while customers explain their issue.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Associate of Arts - Graphic Design
Barton County Community College
Great Bend, KS 09.2023 - 06.2025
High School Diploma -
Frank H. Peterson
Jacksonville, FL 08.2018 - 06.2021
Skills
Proficient with Microsoft Word, Excel, and PowerPointAdobe photoshop and illustratorExcellent written and verbal communication skillsProven leadership skills and ability to motivate
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities Committed to maintaining professional relationships to increase profitability and drive business results
Analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service
Adaptability
Team Oversight
Logistics Analysis
Call Management
Data Entry
Administrative support
Problem Resolution
Customer Relations
Timeline
Associate of Arts - Graphic Design
Barton County Community College
09.2023 - 06.2025
Logistics Specialist
Army
10.2021 - 02.2024
Customer Service Representative (Remote Position)
FedEx
06.2021 - 09.2021
High School Diploma -
Frank H. Peterson
08.2018 - 06.2021