JaCarla Purifoy
Cantonment,FL
Summary
Experienced with local and regional food delivery routes, ensuring timely and accurate deliveries. Utilizes effective communication and problem-solving skills to handle dynamic delivery scenarios. Track record of maintaining excellent customer service and punctuality.
Overview
8
8
years of professional experience
Work History
Food Delivery Driver
DoorDash
02.2024 - 04.2024
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
Banking Member Service Representative II
Navy Federal Credit Union
12.2019 - 01.2024
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Boosted customer satisfaction by efficiently addressing and resolving account issues.
- Maximized efficiency within the branch by effectively managing time-sensitive tasks.
- Optimized customer experiences by offering personalized financial advice based on individual needs and goals.
- Exceeded sales goals through proactive outreach to potential clients and consistent follow-up efforts.
- Increased new account openings through effective cross-selling of banking products and services.
- Provided exceptional member service through active listening, empathetic communication, and problem-solving skills.
- Assisted customers with loan applications for successful approval and funding.
- Maintained up-to-date knowledge of industry trends, allowing for informed recommendations to customers seeking guidance on financial matters.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
Box Truck Driver
D Logistics & Co
01.2021 - 10.2023
- Assisted in warehouse operations when needed, contributing to overall team success and productivity.
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
- Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
- Coordinated with fellow drivers on multi-stop routes for efficient teamwork and resource allocation during high-demand periods.
- Conducted regular vehicle inspections by checking fluids, examining engine for corrosion and inspecting interior and exterior of vehicle for damage.
- Loaded and unloaded cargo in a safe and efficient manner, minimizing risk of damage to goods.
- Navigated through various weather conditions, ensuring the safe transport of goods while maintaining a professional demeanor.
- Reviewed transportation and shipping papers to verify accuracy of inventory counts.
- Resolved delivery discrepancies promptly, ensuring customer satisfaction and maintaining a strong professional reputation.
- Enhanced delivery efficiency by planning optimal routes and managing daily schedules.
- Adhered to Department of Transportation regulations regarding hours of service, logbooks, weight limits, and other critical safety measures.
- Clearly and effectively communicated with other drivers and dispatch via radio.
Customer Service Representative
American Water Works Company
01.2017 - 11.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Answered phones, faxes and emails regarding official city utility services.
- Prepared work order requests for new service, outages and maintenance actions.
- Processed service orders for start / stop service
- Assisted with utility payments
Customer Service Manager
Walmart
07.2016 - 11.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
Tate High
Skills
- Problem-solving
- Customer service
- Quick learner
- Payment handling
- Excellent navigation
- Heavy lifting
Accomplishments
- Documented and resolved Issue which led to Results.
- Supervised team of Number staff members.
Timeline
Food Delivery Driver
DoorDash
02.2024 - 04.2024
Box Truck Driver
D Logistics & Co
01.2021 - 10.2023
Banking Member Service Representative II
Navy Federal Credit Union
12.2019 - 01.2024
Customer Service Representative
American Water Works Company
01.2017 - 11.2019
Customer Service Manager
Walmart
07.2016 - 11.2017
Tate High
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