JaCarla Royall
Forest Park,IL
Summary
Highly organized and detail-oriented professional with strong work ethic, communication skills, and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Health Champion-DEI Coordinator
Patina Health
01.2022 - Current
- Established and maintained strong relationships with patients, their families, and third-party vendors/offices
- Delivered front-line problem-solving support and resolutions for patients
- Improved patient support by educating patients on lesser-known resources with external partners
- Developed trust through service by implementing key operational activities
- Managed and organized all activities in the electronic medical record (EMR) to be later audited for process improvement and increased data collection
- Led communications on patient progress, barriers with suggested solutions and changes in status during interdisciplinary meetings
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Created standard operating procedures (SOP) in order to clearly communicate expectations and deliverables
- Contributed to high-visibility marketing campaigns that increased the brand awareness and reputation
- Created and implemented Diversity, Equality, and Inclusion company initiatives and educational training.
Lead Case Management Health Liaison
Accolade
09.2017 - 01.2022
- Provide support to Case Management Clinicians by making outbound calls to providers/researching accounts/reviewing medical claims
- Created Educational resources such as power points and Job aids
- Made Outbound calls to clients to assess medical needs and direct to appropriate support
- Utilized advanced communication skills to strategically reach/impact different clients
- Monitored and assigned task daily to appropriate places
- Continue duties as Case Management Health Assistant
- Served as Ambassador for team.
Case Management Health Assistant
Accolade
10.2015 - 09.2017
- Trained new hires
- Developed educational materials
- Updated and maintained daily operations
- Supported escalations
- Coached and supported growth
- Developed performance metrics
- Supported and contributed to effective relationships with third party vendors.
Health Assistant
Accolade
08.2012 - 10.2015
- Sustained and built successful relationships with clients
- Advocated for clients to resolve medical, STD/LTD, and coordinating concerns
- Collaborated with team members to enhance client experience
- Completed daily task within allotted time frame
- Critically Researched logistical resources
- Marketed company values, objectives, and goals
- Remained Knowledgeable of new services and products offered per employer group
- Supported members during employer Open Enrollment
- Successfully contributed to employer program target goals.
Education
Master of Arts - Business Communications
La Salle University
Philadelphia, PA08.2012
Skills
- Attention to Detail
- Business Development
- Relationship Building
- Multitasking
- Problem-solving abilities
- Analytical Skills
- Organizational Skills
- Adaptability and Flexibility
- Interpersonal Skills
- Effective Communication
- Cultural Competency
Certification
- Diversity, Equity, and Inclusion- American Management Association- 2022
Timeline
Health Champion-DEI Coordinator
Patina Health
01.2022 - Current
Lead Case Management Health Liaison
Accolade
09.2017 - 01.2022
Case Management Health Assistant
Accolade
10.2015 - 09.2017
Health Assistant
Accolade
08.2012 - 10.2015
Master of Arts - Business Communications
La Salle University
Similar Profiles
Annie MaasAnnie Maas
Lead User Experience Researcher at Patina HealthLead User Experience Researcher at Patina Health
JOSEPH HUBERTJOSEPH HUBERT
Restaurant Manager at Via Napoli Ristorante E Pizzeria -Patina Group RestaurantsRestaurant Manager at Via Napoli Ristorante E Pizzeria -Patina Group Restaurants
Cameron VenoCameron Veno
Runner/Food Prep/Server at Lifes Patina Mercantile & CafeRunner/Food Prep/Server at Lifes Patina Mercantile & Cafe
Terrace JohnsonTerrace Johnson
Rideshare Driver at Uber And LyftRideshare Driver at Uber And Lyft
Sidney ToliverSidney Toliver
Cashier at McDonald'sCashier at McDonald's