Jacarra Bell
Lexington,KY
Summary
A hardworking,open-minded, understanding and selfless team player that is eager to learn any and everything practice or facility is ready to offer up and teach. Known to be a very organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to help their team above and beyond their goals. Able to take orders/ tasks and try to get them done in a speedy yet accurate fashion.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PBX Switchboard Operator
Baptist Health Hospital
10.2022 - Current
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Answer and assist with patient information
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Received incoming calls and paged individuals and departments over PA system.
- Operated switchboard and routed incoming calls to appropriate departments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Announce and document incoming medical codes
- Answer dispatch calls, and send out work orders and refrigerator pages.
- Give correct and accurate directions to patients or family members of patients allowing them to navigate through the hospital.
Attractions Operator/Front Desk Representative/Party Attendant
Malibu Jacks
07.2021 - 08.2022
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed customers and helped determine their needs.
- Attended to needs of visitors by aiding and providing customer service in fast-paced environment.
- Used POS system to enter orders, process payments and issue receipts.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Retail Associate
Rainbow Clothing Store
05.2021 - 07.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
Front End Cashier/ Trainer
Zaxbys
08.2019 - 10.2020
- Mentored new team members on sales software system operation.
- Used POS system to enter orders, process payments and issue receipts.
- I was tasked with closing and counting my drawer at the end of my shift, I would help clean, stock and prepare my coworkers either for the incoming shift or fir the next morning.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms.
- Helped to make sure I improved customer ratings and satisfaction; even formed great bonds with most of them, I even knew most of our regulars orders by heart.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Greeted customers and responded to requests for information.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Tates Creek High School
Lexington, KY05.2021
Diploma Program - Dental Assisting
MedQuest College
Lexington, KY10.2023
Bachelor of Science - Criminal Justice
Eastern Kentucky University
Richmond, KY05.2027
Skills
- Professional Communication
- Safety Meetings and training
- Cash Register Operations
- Greeting Customers
- Typing Skills
- Switchboard Operations
- Supply Restocking
- Assist Callers
- Money Handling
- Cleaning and Sanitizing
- Time Management Skills
- Stocking and Replenishing
- Customer Support Needs Assessment
- Dual computer systems
- Multi-Line Phone Systems
- Problem-Solving Skills
- POS Systems
- Listening Skills
- Verbal and Written Communication
- Sales Promotion
Certification
- Currently certified in CPR and Dental X-rays
Timeline
PBX Switchboard Operator
Baptist Health Hospital
10.2022 - Current
Attractions Operator/Front Desk Representative/Party Attendant
Malibu Jacks
07.2021 - 08.2022
Retail Associate
Rainbow Clothing Store
05.2021 - 07.2021
Front End Cashier/ Trainer
Zaxbys
08.2019 - 10.2020
High School Diploma -
Tates Creek High School
Diploma Program - Dental Assisting
MedQuest College
Bachelor of Science - Criminal Justice
Eastern Kentucky University