Jacarra Howard
Houston,TX
Summary
Experienced in stellar written and verbal communication and operating several software programs such as Microsoft Office Suite to organize and manage schedules and input information. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Sales Associate
NAVY EXCHANGE
08.2023 - 07.2024
- Assisted a large volume of customers daily with a positive attitude focused on customer satisfaction
- Maintained customer satisfaction through forward-thinking strategies focused on customer needs and resolving any concerns
- Consistently answered a constant flow of customer calls with minimal wait times
- Corresponded with customers via telephone daily to maintain the office's overall productivity.
Administrative Assistant
UNITED STATES NAVY
09.2019 - 05.2021
- Served as the point of contact for the scheduling of appointments for services provided by the RLSO.
- Assisted the Region Legal Service Office in managing and maintaining both personnel schedules and customer information
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Created, organized, and maintained a tracking system for home businesses and private organization programs
- Assisted Military JAG officers in drafting, reviewing, and revising legal documents
- Corresponded with customers and staff via telephone and email daily to maintain the overall productivity of the Office.
Maintenance Worker
United States Navy, USN
04.2017 - 09.2019
- Followed and enforced safety regulations for various ship equipment, systems, and work areas
- Maintained a well-organized workspace and inventory system for tools and supplies, leading to increased productivity.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Upheld code of conduct and maintained professionalism in stressful situations.
Customer Service Associate Cashier
Kohls Department Store
07.2015 - 01.2017
- Managed high-volume customer traffic during peak hours while maintaining efficiency and accuracy in transactions.
- Resolved customer complaints in a professional and timely manner, resulting in increased customer loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Proactively addressed potential issues through clear communication with both customers and management staff.
Education
Associate of Applied Science - Office Management Studies, Develop Office Management skills and demonstrate the use of software programs
BRYANT AND STRATTON COLLEGE ONLINE CAMPUS
Buffalo, NY08.2024
Skills
- Documentation and Review
- Multitasking and Prioritization
- Verbal and Written Communication
- Efficient and Detail Oriented
- Computer and Program Proficiency
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Clearance
Secret Security Clearance
Timeline
Sales Associate
NAVY EXCHANGE
08.2023 - 07.2024
Administrative Assistant
UNITED STATES NAVY
09.2019 - 05.2021
Maintenance Worker
United States Navy, USN
04.2017 - 09.2019
Customer Service Associate Cashier
Kohls Department Store
07.2015 - 01.2017
Associate of Applied Science - Office Management Studies, Develop Office Management skills and demonstrate the use of software programs
BRYANT AND STRATTON COLLEGE ONLINE CAMPUS