Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacasia Parsley

IT Coordinator Team Lead
Georgia

Summary

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence with a keen eye for detail and information integrity. Skilled in verbal communication, data organization, and conflict resolution while consistently improving client retention.

Overview

10
10
years of professional experience

Work History

IT Coordinator Team Lead

Entara
10.2021 - Current
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Reduced downtime with proactive IT support and rapid issue resolution.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Served as primary contact point for external partners regarding IT communication matters; facilitated smooth coordination between parties.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
  • Used ticketing systems to manage and process support actions and requests.
  • Streamlined data entry processes, reducing entry time and minimizing errors.
  • Responded to client/user inquiries and provided technical assistance over phone and video conferences.
  • Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.

Care Coordinator

GoForward
10.2021 - 11.2024
  • Supported patient care excellence via planning and interpretation of programs.
  • Acted as main point of contact for hundreds of patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Built strong relationships with clients to deliver emotional support and companionship.

Patient Care Technician

Beaufort Memorial Hospital
06.2019 - 02.2021
  • Supported needs of 6+ patients under short-term care in Oncology/Medical Surgical Unit and 16+ patients in the Emergency Department.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Educated patients and families on proper care and treatment to facilitate successful home care.

Guest Relations Agent

Walt Disney Travel Company
09.2017 - 05.2018
  • Utilized customer relationship management software effectively, ensuring accurate record-keeping of guest information and data for future stays.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Scheduled and confirmed reservations for 30+ guests per day.
  • Verified entered data against source documents to maintain consistency across multiple platforms within the organization.

Guest Relations Representative

Target
06.2015 - 08.2017
  • Anticipated and attentively handled guest needs or concerns.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Compiled feedback to help management improve guest relations policies and prevent common conflicts.

Education

Bachelor of Interdisciplinary Studies -

Georgia State University
Atlanta, GA

Skills

People Management

Multitasking abilities

Organization and Time management

Flexible & Adaptable

Verbal and written communication

Delegation

Information security

Advanced MS office suite

Accuracy and attention to detail

Typing

Timeline

IT Coordinator Team Lead

Entara
10.2021 - Current

Care Coordinator

GoForward
10.2021 - 11.2024

Patient Care Technician

Beaufort Memorial Hospital
06.2019 - 02.2021

Guest Relations Agent

Walt Disney Travel Company
09.2017 - 05.2018

Guest Relations Representative

Target
06.2015 - 08.2017

Bachelor of Interdisciplinary Studies -

Georgia State University

Similar Profiles

CREATE PROFILE
Jacasia ParsleyIT Coordinator Team Lead