Jacayla Terry
Flint,MI
Summary
Driven professional successful at merchandising products and attracting loyal customers through personalized service. Understands customer needs and customizes sales approaches. Friendly and upbeat individual familiar with customer service practices and sales principles.
Overview
8
8
years of professional experience
2018
2018
years of post-secondary education
Work History
Floor Associate
Empire beauty supply store
Flint, MI
02.2025 - 05.2025
- Assisted customers in selecting beauty products and supplies.
- Maintained organized merchandise displays for easy customer access.
Security Officer
Allied Universal Security Services
Southfield, MI
04.2024 - 02.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
Kitchen Aide
Mission Point Of Flint
Flint, MI
07.2023 - 04.2024
- Prepared meals according to dietary guidelines and resident preferences.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Assisted with inventory management by restocking supplies as needed.
- Assisted in dishwashing and sanitation of kitchen utensils and appliances.
- Maintained cleanliness and organization of kitchen stations and storage areas.
Security Officer
Allied Universal Security Services
Southfield, Michigan
09.2022 - 04.2023
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to alarms and incidents, following established protocols.
- Maintained surveillance equipment, ensuring optimal functionality at all times.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
Transport Driver
Avis Budget Group
Phoenix, Arizona
04.2022 - 08.2022
- Operated company vehicles for customer transport and vehicle delivery.
- Conducted vehicle inspections to ensure safety and compliance standards.
- Managed vehicle fleet logistics to optimize route efficiency and service delivery.
Front Desk Receptionist
Hamilton Community Health Network
Burton, Michigan
09.2021 - 03.2022
- Greeted and assisted patients upon arrival at the health center.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments using electronic health records software.
- Maintained patient confidentiality and handled sensitive information securely.
- Processed patient check-ins and collected necessary documentation efficiently.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
Direct Care Professional
Hope Network Behavioral Health - Eldon Baker Campus
Flint, Mi
08.2019 - 05.2020
- Assisted clients with daily living activities and personal hygiene routines.
- Developed and implemented individual care plans for diverse client needs.
- Monitored client behavior and reported changes to healthcare professionals.
- Documented client progress and maintained accurate records in compliance standards.
- Collaborated with team members to coordinate effective care strategies.
- Ensured a safe environment by following health and safety protocols.
- Maintained clean and well-organized environment for client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
Commercial Janitorial Cleaner
Olympus Corporation Of The Americas
Mesa, AZ
09.2019 - 11.2019
- Maintained cleanliness of designated areas throughout Olympus Corporation facilities.
- Operated cleaning equipment including vacuums, floor scrubbers, and buffers.
- Disinfected high-touch surfaces to promote a safe work environment for employees.
- Swept and mopped floors, emptied trash receptacles, vacuumed carpets and upholstered furniture.
- Cleaned windows, walls, mirrors, restroom fixtures, and other surfaces using appropriate cleaning supplies.
Call Center Representative
Alorica
Mesa, AZ
07.2018 - 08.2019
- Assisted customers with inquiries and product information over the phone.
- Recorded customer interactions in the CRM system for future reference.
- Maintained up-to-date knowledge of products and services offered.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
Teacher
Kids Play Learning Center
Mesa, Arizona
04.2018 - 07.2018
- Developed lesson plans aligned with curriculum standards and student needs.
- Facilitated engaging classroom activities to enhance student participation and learning.
- Communicated with parents regarding student performance and classroom activities.
Cashier
Panda Express
Flint, MI
10.2017 - 12.2017
- Operated cash register and processed customer transactions efficiently.
- Maintained clean and organized checkout area for customer convenience.
- Assisted customers with product inquiries and provided recommendations.
Cashier
White Castle Restaurant
Flint, MI
12.2016 - 03.2017
- Operated cash register and processed customer transactions efficiently.
- Maintained clean and organized checkout area for customer convenience.
- Assisted customers with product inquiries and provided recommendations.
Education
Vision 4 My Life
Flint, MISkills
- Visual merchandising
- Product knowledge
- Customer assistance
- Inventory management
- Security monitoring
- Problem solving
- Workplace safety
- Shelf stocking
Timeline
Floor Associate
Empire beauty supply store
02.2025 - 05.2025
Security Officer
Allied Universal Security Services
04.2024 - 02.2025
Kitchen Aide
Mission Point Of Flint
07.2023 - 04.2024
Security Officer
Allied Universal Security Services
09.2022 - 04.2023
Transport Driver
Avis Budget Group
04.2022 - 08.2022
Front Desk Receptionist
Hamilton Community Health Network
09.2021 - 03.2022
Commercial Janitorial Cleaner
Olympus Corporation Of The Americas
09.2019 - 11.2019
Direct Care Professional
Hope Network Behavioral Health - Eldon Baker Campus
08.2019 - 05.2020
Call Center Representative
Alorica
07.2018 - 08.2019
Teacher
Kids Play Learning Center
04.2018 - 07.2018
Cashier
Panda Express
10.2017 - 12.2017
Cashier
White Castle Restaurant
12.2016 - 03.2017
Vision 4 My Life