Jacci Mace

Key Responsibilities:

• Pest Identification & Integrated Pest Management (IPM)
• Safe Chemical Handling & Application
• State & Federal Regulatory Compliance
• Property Inspections & Risk Assessments
• Treatment Planning & Execution
• Customer Education & Service
• Safety Protocols & Environmental Awareness
• Record-Keeping & Documentation
• Equipment Maintenance & Troubleshooting
• Problem-Solving & Situational Assessment
• Client Relationship Building
• Scheduling & Route Management
• Team Collaboration & Training (if supervising)
• Attention to Detail & Quality Control
• Conflict Resolution with Customers or Team Members

Office Management

• Oversee day-to-day administrative operations of the office
• Manage scheduling and dispatching of service technicians
• Maintain organized records of client accounts, service history, and contracts
• Handle customer inquiries, resolve complaints, and ensure excellent customer service
• Order and track inventory, supplies, and equipment for the field team

Bookkeeping & Financial Oversight

• Manage accounts receivable and payable f
• Prepare and send invoices, track payments, and follow up on overdue accounts
• Maintain accurate financial records and prepare reports for taxes and budgeting
• Work with an accountant or tax preparer to ensure accurate financial filings
• Monitor expenses and implement cost-saving strategies

Compliance & Licensing

• Ensure all company licenses, insurance policies, and employee certifications are current and compliant with state and federal regulations
• Maintain records for safety, training, and chemical use per local regulations

Marketing & Customer Relations

• Oversee customer retention efforts and manage service agreements
• Coordinate marketing efforts, such as social media updates, referral programs, or advertising campaigns
• Build and maintain strong relationships with customers, vendors, and service partners

Qualifications:

• Proven experience in office administration, bookkeeping, or small business management
• Familiarity with pest control industry standards and basic operations (preferred but not required)
• Proficient with office software (QuickBooks, Microsoft Office, scheduling platforms)
• Strong organizational and time-management skills
• Excellent communication and customer service abilities

• Dealt various table games, ensuring compliance with gaming regulations and house rules.
• Provided exceptional customer service, fostering positive guest experiences and engagement.
• Facilitated smooth game operations by efficiently managing chips and payouts during gameplay.
• Monitored player behavior to identify potential issues, maintaining a safe gaming environment.
• Trained new dealers on game procedures, enhancing team performance and operational efficiency.
• Conducted regular inventory checks of gaming supplies, ensuring availability and accuracy for operations.
• Resolved disputes quickly and effectively, reinforcing trust in table game integrity among players.
• Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
• Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
• Managed chips and money transactions with attention to detail to prevent fraud.
• Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
• Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.