Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaccob Underwood

Ogden,UT

Summary

Dynamic lift operations supervisor with proven expertise in team management, safety compliance, and customer service. Skilled in scheduling coordination and training development, driving operational efficiency to enhance overall team performance. Results-driven lift operations manager with a strong focus on leadership and problem-solving. Demonstrated ability to streamline processes, monitor safety compliance, and develop training resources to ensure optimal productivity and exceptional guest experiences. Dedicated professional with a versatile background in lift operations management. Known for strong safety compliance and customer service skills, contributing to efficient daily operations and enhanced guest satisfaction.

Overview

9
9
years of professional experience

Work History

Lift operations supervisor

Powder Mountain Ski Resort
Eden, Utah
08.2024 - 04.2025
  • Managed daily operations and ensured smooth workflow among team members.
  • Coordinated scheduling and resource allocation for optimal productivity.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Lift operations manager

Nordic Valley Ski Resort
Eden, Utah
10.2021 - 04.2022
  • Managed daily operations for ski resort facilities and guest services.
  • Coordinated staff scheduling to optimize coverage during peak seasons.
  • Oversaw equipment maintenance to ensure safety and functionality on slopes.
  • Developed training materials for new staff on operational procedures.
  • Implemented customer service protocols to enhance guest experiences.
  • Monitored compliance with safety regulations across all ski resort areas.
  • Collaborated with departments to streamline communication and operations flow.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Lift Operations Lead

Boyne Mountain Resort
Big Sky, Montana
10.2020 - 04.2021
  • Operated ski lifts, ensuring safe and efficient transportation of guests.
  • Monitored lift operations, promptly addressing any mechanical issues or safety concerns.
  • Assisted guests with loading and unloading, providing clear instructions and support.
  • Provided excellent customer service, answering questions and resolving guest inquiries.
  • Documented operational logs, recording any incidents or maintenance needs accurately.
  • Maintained cleanliness around lift areas, ensuring a welcoming environment for visitors.

Lift Operations Lead

Mt. Baker Ski Area
Maple falls, Washington
10.2018 - 04.2019
  • Trained staff on proper lift operation and safety procedures.
  • Supervised a team of lift operators to ensure performance goals were met or exceeded.
  • Performed regular inspections of ski lifts to ensure they comply with industry standards for safety and reliability.
  • Provided training and guidance to new lift operators on safe operating techniques.
  • Assisted in developing emergency response plans in case of accidents or other unexpected occurrences.
  • Monitored lift lines and adjusted staffing levels as needed to reduce wait times.

Lift operations supervisor

Vail Resorts Inc
Keystone, CO
10.2016 - 04.2018
  • Supervised daily operations to ensure efficient workflow and safety compliance.
  • Trained and developed team members on operational procedures and customer service standards.
  • Enforced company policies and procedures to maintain a safe work environment.
  • Assisted in developing training materials for new hires on operational best practices.
  • Monitored staff performance and provided feedback for improvement.
  • Ensured compliance with all safety regulations in the workplace.

Education

High School Diploma -

Weber High
Pleasant View Utah
04-2014

Skills

  • Resource allocation
  • Team performance
  • Employee training
  • Equipment maintenance
  • Safety compliance
  • Customer service
  • Conflict resolution
  • Staff development
  • Problem solving
  • Project management

Timeline

Lift operations supervisor

Powder Mountain Ski Resort
08.2024 - 04.2025

Lift operations manager

Nordic Valley Ski Resort
10.2021 - 04.2022

Lift Operations Lead

Boyne Mountain Resort
10.2020 - 04.2021

Lift Operations Lead

Mt. Baker Ski Area
10.2018 - 04.2019

Lift operations supervisor

Vail Resorts Inc
10.2016 - 04.2018

High School Diploma -

Weber High
Jaccob Underwood
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