Jace Carver
Ennis,TX
Summary
Friendly Help Desk Technician with 4+ years of experience quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations.
Overview
8
8
years of professional experience
Work History
IT Help Desk Technician
Corsicana Bedding
03.2021 - 03.2025
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Provided Tier 1 and 2 IT support to non-technical internal users through desk side support services.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Configured hardware, devices and software to set up work stations for employees.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Oil Change Technician
Valvoline Express Care And Auto Repair
01.2020 - 01.2021
- Kept shop areas neat, clean and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect and cool engine.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Greeted customers and answered questions about oil changes and other services.
- Worked alone or in team-based systems to complete up to 20 oil changes each day.
- Suggested additional services to customers in order to meet upsell goals.
Sales Associate
Target
08.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Shift Manager
Little Caesars Pizza
09.2017 - 01.2019
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
No Degree - IT Tech (Networking)
Navarro College
Corsicana, TXHigh School Diploma -
Ennis High School
Ennis, TX05.2019
Skills
- System Performance Assessment
- Issue and Resolution Tracking
- Error Detection
- Incident reporting
- Remote support
- Hardware and Software Repair
- Customer Service Support
- Troubleshooting Network Issues
- Training Materials Development
- Microsoft Windows
- Virus removal
- Office 365 Certified
Languages
Spanish
Limited Working
Timeline
IT Help Desk Technician
Corsicana Bedding
03.2021 - 03.2025
Oil Change Technician
Valvoline Express Care And Auto Repair
01.2020 - 01.2021
Sales Associate
Target
08.2019 - 02.2020
Shift Manager
Little Caesars Pizza
09.2017 - 01.2019
High School Diploma -
Ennis High School
No Degree - IT Tech (Networking)
Navarro College
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