Jace Febo
Winchester,CA
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
CSS/Construction Support Services
Escondido, CA
05.2022 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Established clear expectations for employees, providing guidance when needed.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
HBA Sales Clerk
Sprouts Market
Temecula, CA
09.2022 - 11.2024
- Effectively addressed customer inquiries via phone and email.
- Assisted customers with inquiries and complaints in a professional manner.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Facilitated communication by responding to questions and explaining information both to customers and employees.
Education
Some College (No Degree) - Fire Science
Palomar College
San Marcos, CASkills
- Mentoring
- Shift Scheduling
- Work Planning
- Overtime Management
- Cash Handling
- Complaint resolution
Certification
- Certified commercial Mobile automotive and construction sight welder.
- Certified EMT in the state of California
Accomplishments
- Promoted to a leadership position in my current line of work after showing exceptional work ethic and customer service.
Affiliations
- Personal mechanic and automotive fabricator/welder.
Timeline
HBA Sales Clerk
Sprouts Market
09.2022 - 11.2024
Team Leader
CSS/Construction Support Services
05.2022 - Current
Some College (No Degree) - Fire Science
Palomar College
- Certified commercial Mobile automotive and construction sight welder.
- Certified EMT in the state of California
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