Summary
Overview
Work History
Skills
Timeline
Generic

Jace Horrocks

Phoenix,AZ | Linkedin.com/in/jacehorrocks/

Summary

Administrative professional with a strong background in business office operations, event planning, and employee support. Proven ability to manage multiple administrative tasks while effectively communicating across departments and with customers. Experienced in new hire onboarding, payroll, and HR processes, as well as planning and executing successful team-building events. Skilled in managing office inventory, reconciling expenses, and supporting multiple leaders with day-to-day operational needs. A team player who strives to create a positive work environment while delivering high standards of service in a fast-paced, customer-focused setting.

Overview

3
3
years of professional experience

Work History

Management Assistant

CarMax Auto Superstores, Inc
06.2024 - Current
  • Provided executive-level administrative support to 10 store leaders, including Senior Managers and General Manager, by managing calendars, organizing daily priorities, and optimizing store communications.
  • Managed all aspects of store event planning by ordering food, coordinating vendors, setting up decorations, and ensuring every event met timelines and drove employee engagement.
  • Maintained and organized all office-related inventory including supplies, marketing tools, and training materials; ensured employee resources and policy boards were consistently updated.
  • Supported team members with payroll and HR-related inquiries, including benefits, direct deposit, tax elections, and time-off policies, while coordinating with HR to ensure timely and accurate resolution.
  • Facilitated all aspects of employee onboarding by screening candidates, scheduling interviews, coordinating drug screening, completing I-9s, and managing training assignments through Workday.
  • Handled daily and monthly cash procedures including safe counts, drawer balancing, wire/check/ACH processing, and monthly expense reconciliation using SAP Concur and internal systems.

Operations Supervisor

Barry’s Bootcamp
02.2024 - 08.2024
  • Supervised daily operations to ensure smooth class schedules and customer experience.
  • Trained staff on best practices to ensure policies and procedures were followed, including those related to scheduling, customer service, and cleanliness.
  • Provided prompt and knowledgeable answers to member questions regarding Barry’s offerings, policies, and procedures to support member retention.
  • Ensured spotless standards of cleanliness and safety for both indoor and outdoor club areas through extensive daily maintenance tasks.

Client Banking Services Professional

Charles Schwab Bank
09.2022 - 02.2024
  • Managed 50-70 daily inbound calls, consistently providing exceptional client service through effective communication and problem-solving.
  • Collaborated with Schwab’s internal teams to efficiently resolve client inquiries, aligning with company and client objectives.
  • Leveraged multiple computer applications to optimize operational processes and support efficient workflow.
  • Protected client accounts by promptly identifying and addressing potential fraudulent activities in compliance with Regulation E standards.
  • Built and retained long-term client relationships, primarily via phone, to enhance customer loyalty and satisfaction.

Skills

  • Microsoft Office Suite
  • Organizational skills
  • Supply Management
  • Calendar Management
  • Travel Coordination
  • Meeting & Event Planning
  • Executive Support
  • New Hire Onboarding
  • Administrative Operations
  • Problem Solving
  • Multi-Tasking
  • Fast-Paced Environment Adaptability
  • Customer Service

Timeline

Management Assistant

CarMax Auto Superstores, Inc
06.2024 - Current

Operations Supervisor

Barry’s Bootcamp
02.2024 - 08.2024

Client Banking Services Professional

Charles Schwab Bank
09.2022 - 02.2024

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Jace Horrocks