I enjoy cars, traveling, listening to audiobooks, improving my home, tinkering, and a scenic drive
Jace Jose
Kahului,HI
Summary
Talented professional seeking to fill and excel in an executive role. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Airside Experience Leader
Signature Aviation
06.2025 - Current
- Managed ramp operations and serviced aircraft promptly while ensuring exceptional guest experience.
- Led safety compliance initiatives, fostering a culture of accountability among team members.
- Implemented quality control measures to ensure adherence to industry regulations and company policies.
- Trained employees on aviation services and assigned duties.
In-Residence Dining Server
Montage Kapalua Bay
02.2023 - 01.2025
- - Greet guests in a professional and courteous manner according to Forbes standards
- - Take food and beverage orders accurately and efficiently.
- - Serve meals and beverages to guests in a timely and elegant manner.
- - Ensure that all food and beverage items are presented and served according to Forbes standards.
- - Anticipate and fulfill guests' needs, providing exceptional and personalized service.
- - Maintain a clean and organized dining area, including setting and clearing tables.
- - Collaborate with kitchen and bar staff to ensure smooth and efficient service.
- - Communicate effectively with guests and colleagues to provide a seamless dining experience.
- - Uphold the resort's high standards of hospitality and professionalism at all times.
- - Assist with special events and private dining experiences as needed.
Front Desk and Concierge
Montage Kapalua Bay
10.2021 - 02.2023
- - Create personalized itineraries suited to each guest's preferences
- - Greet & Escort guests to their residences while maintaining Forbes & American Express standards
- - Assist guests with check-in and check-out procedures
- - Provide information about resort amenities, services, and local attractions
- - Handle guest inquiries, requests, and complaints in a professional and courteous manner
- - Coordinate with other departments to ensure guest needs are met
- - Make reservations for dining, spa services, and other activities for guests
- - Maintain a clean and organized front desk area
- - Handle cash and credit card transactions accurately
- - Assist with administrative tasks such as answering phones, filing, and data entry
Retail Associate
Montage Kapalua Bay
06.2021 - 10.2021
- - Greet Guests into store in a friendly and inviting manner
- - Assist guests using every resource available
- - Ensure store is tidy and well-stocked
- - Create relationships with vendors
- - Place orders for store inventory
- - Keep accurate inventory count on items
Guest Service Advocate
Target
03.2019 - 06.2021
- - Stock shelves, ensure store is tidy & presentable
- - Assist guests with needs & offer product recommendations
Education
High School Diploma -
King Kekaulike High School
Makawao, HI05.2018
Skills
- Relationship building
- Conflict resolution
- Strategic planning
- Motivating teams
- Influencing others
- Quality assurance controls
- Team leadership
- Goal setting
Certification
- Class B CDL - Hazmat & Tanker Endorsement
- Lektro Towing Certified
- Forklift Certified
Interests
Timeline
Airside Experience Leader
Signature Aviation
06.2025 - Current
In-Residence Dining Server
Montage Kapalua Bay
02.2023 - 01.2025
Front Desk and Concierge
Montage Kapalua Bay
10.2021 - 02.2023
Retail Associate
Montage Kapalua Bay
06.2021 - 10.2021
Guest Service Advocate
Target
03.2019 - 06.2021
High School Diploma -
King Kekaulike High School