Jace Keith
Frisco,TX
Summary
Dedicated Community Health Worker with 20 years of experience in healthcare and social services. Specializes in connecting underserved populations with resources and Medicaid assistance. Demonstrated expertise in training new CHWs and collaborating on community health initiatives. Proficient in case management, effective communication, and building community trust. Eager to secure a Community Health Worker role to contribute to impactful work within the community.
Overview
21
21
years of professional experience
Work History
Preauthorization Representative
Southern Oklahoma Pain Management
01.2025 - 05.2025
- Facilitated the preauthorization process for medical procedures by coordinating with insurance companies, ensuring timely approvals and minimizing delays in patient care.
Community Health Worker
Mercy Hospital
06.2022 - 06.2024
- Facilitated connections between health and social services and the community, enhancing accessibility and cultural competence in service delivery.
- Assisted underserved patients in applying for Medicaid and accessing local resources.
- Trained new Community Health Workers to ensure effective integration into the role.
- Supported management with various tasks, including committees, career fairs, and project development.
Customer Service Representative
Lincare
10.2020 - 12.2022
- Interacted with medical professionals and physicians to facilitate patient care and ensure seamless communication.
- Assisted patients by troubleshooting issues, identifying solutions, and coordinating with relevant departments to address their needs.
- Managed order submissions and monitored their status, contributing to patient retention and business growth.
Emergency Department Patient Access Representative
Mercy Hospital
01.2022 - 06.2022
- Facilitated patient registration and information entry into the Epic system, ensuring accuracy and efficiency in the emergency department.
- Conducted benefit verification, pre-certification, and financial clearance, including pre-visit collections, to streamline patient access and billing processes.
- Provided information on assistance programs and handled insurance copay collections, enhancing patient support and financial accessibility.
Case Manager
Dynamic WorkForce Solutions/WorkForce OK
03.2019 - 11.2019
- Facilitated recruitment processes by screening and assessing candidates' technical and soft skills to ensure alignment with job requirements.
- Identified and addressed barriers to employment by referring applicants to necessary resources, including Unemployment, SNAP, Medicaid, Medicare, housing, and food assistance programs.
- Developed individualized employment plans and provided career advice, leading to successful job placements, educational program enrollments, and advancements while maintaining comprehensive documentation of all client interactions.
Delinquency Associate II
Midland Mortgage
05.2017 - 01.2019
- Reviewed and processed loans during initial loss mitigation stages, ensuring adherence to regulatory and company guidelines.
- Conducted thorough evaluations of income and expenses, contributing to accurate data entry and file review.
- Performed quality control assessments on incoming documents related to loss mitigation applications.
Property and Training Manager
Simply Self Storage
01.2016 - 01.2017
- Managed operations for a facility housing over 700 storage units, ensuring efficient daily workflow and high occupancy rates.
- Conducted daily reporting and managed all necessary paperwork, streamlining administrative processes and maintaining compliance.
- Assisted the district manager in interviewing prospective employees and trained new hires, contributing to team development and operational consistency.
Administrative Assistant to Vice President of Sales
Prosperity/Coppermark Bank
01.2008 - 01.2016
- Prepared and distributed daily, weekly, and quarterly departmental reports, enhancing communication and data accessibility.
- Managed client communication by responding to calls and voicemails, ensuring timely and efficient service.
- Organized meetings and developed training materials to support the employee training program, contributing to improved staff performance.
Assistant Manager
The Buckle
01.2004 - 01.2008
- Trained and hired new sales associates, contributing to team development and operational efficiency.
- Assisted customers with clothing purchases and conducted inventory audits, ensuring optimal stock levels and customer satisfaction.
Education
Associates of Applied Science - Interpreting and Transliteration
Oklahoma State University
Oklahoma City, OK05.2015
High School Diploma -
Plainview High School
Ardmore, OK05.2004
Skills
- Client support
- Team collaboration
- Administrative Support
- Effective communication
- Case Management
- Facilitating resources for the homeless
- Public Health Knowledge
- Community Outreach
- Active Listening
- Health Education
- Problem-Solving
- Cultural Competency
- Advocacy
Timeline
Preauthorization Representative
Southern Oklahoma Pain Management
01.2025 - 05.2025
Community Health Worker
Mercy Hospital
06.2022 - 06.2024
Emergency Department Patient Access Representative
Mercy Hospital
01.2022 - 06.2022
Customer Service Representative
Lincare
10.2020 - 12.2022
Case Manager
Dynamic WorkForce Solutions/WorkForce OK
03.2019 - 11.2019
Delinquency Associate II
Midland Mortgage
05.2017 - 01.2019
Property and Training Manager
Simply Self Storage
01.2016 - 01.2017
Administrative Assistant to Vice President of Sales
Prosperity/Coppermark Bank
01.2008 - 01.2016
Assistant Manager
The Buckle
01.2004 - 01.2008
High School Diploma -
Plainview High School
Associates of Applied Science - Interpreting and Transliteration
Oklahoma State University
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