Jace Kouba
Odessa,TX
Summary
Proven track record in enhancing safety and customer satisfaction at YMCA, adept in emergency response and swim instruction. Skilled in First Aid and POS system operation, demonstrating a keen ability to resolve customer issues effectively. Achieved significant improvements in operational efficiency and guest experience through proactive problem-solving and safety oversight.
Overview
4
4
years of professional experience
Work History
Lifeguard
YMCA
05.2024 - Current
- Attentively monitored swimmers to identify distress.
- Monitored safety of guests in and around swimming pool.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
Lifeguard/Swim Instructor
YMCA
06.2023 - 08.2023
- Attentively monitored swimmers to identify distress.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Taught daily swim instruction to students varying in ages and skill levels.
Store Clerk
UPS
12.2021 - 06.2023
- Performed inventory control, such as counting, and stocking merchandise.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, and locate items
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Processed returns and handled exchanges quickly to provide positive store experiences.
Golf Course Attendant
Odessa Country Club
08.2020 - 07.2021
- Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
- Drove pick up cart at the end of the day to clear all golf ball off of course in preparation of next day
- Prioritized helping customers over completing other routine tasks in store.
Education
Biology
UTPB
Odessa, TX05.2027
High School Diploma -
Permian High School
Odessa, TX05.2022
Skills
- First Aid
- Swim Instruction
- Safety oversight
- Emergency Response
- Effective problem-solver
- POS System Operation
- Merchandise Restocking
- Customer Service
hockey
During hockey season I play for the Austin Ice Bats, NA3HL. I love playing the sport that I love with team mates who have the same goals as I do.
Timeline
Lifeguard
YMCA
05.2024 - Current
Lifeguard/Swim Instructor
YMCA
06.2023 - 08.2023
Store Clerk
UPS
12.2021 - 06.2023
Golf Course Attendant
Odessa Country Club
08.2020 - 07.2021
Biology
UTPB
High School Diploma -
Permian High School