Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jace Laidig

Firestone,CO

Summary

Versed dynamic sales professional with a proven track record at Mr.Rooter Plumbing, excelling in customer service and upselling techniques. Adept at critical thinking and managing objections, I consistently enhance client satisfaction and drive revenue growth through effective relationship building and strategic sales initiatives.

I am a hardworking employee enthusiastic about learning any new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Experienced with on-site construction operations and equipment handling. Utilizes problem recognition skills to address on-site challenges effectively. Easily collaborating with team members to ensure project success and safety compliance.

Professional with substantial hands-on experience in plumbing, offering solid track record of diagnosing and repairing complex plumbing issues. Highly reliable team player with strong focus on collaboration and adaptability to changing project needs. Proficient in pipe installation, maintenance, and troubleshooting while ensuring compliance with safety and building regulations. Known for delivering results and maintaining high standards in all tasks.

Overview

7
7
years of professional experience

Work History

Sales Representative

Ryan Connors State Farm
06.2025 - 08.2025
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Mainline Technician /Service Plumber

Mr. Rooter Plumbing, Inc.
07.2022 - 05.2025
  • Collaborated with cross-functional teams to effectively address complex mainline challenges, ensuring minimal disruption to operations.
  • Maintained detailed records of work performed on mainlines, contributing to efficient project management and cost control efforts.
  • Played a key role in the successful completion of numerous mainline projects by effectively collaborating with team members and contributing to problem-solving efforts.
  • Delivered reliable performance under pressure, consistently meeting and exceeding client expectations for quality mainline repair and maintenance services.
  • Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
  • Described diagnosed problems to customers and offered solutions.
  • Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
  • Mentored junior plumbers in the field to teach efficient work strategies and sales techniques to provide customers with valued service delivery while maintaining high-quality standards.
  • Boosted revenue with upselling additional services based on individual client needs.
  • Demonstrated versatility in handling diverse projects ranging from residential repairs to large-scale commercial installations.
  • Repaired plumbing systems, components, and equipment.
  • Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.

Construction Landscaper

Outdoor Craftsman
09.2021 - 06.2022
  • Sustained healthy landscapes through proper installation of irrigation systems, drainage solutions, and regular maintenance practices.
  • Collaborated with architects and designers to create visually appealing landscapes that seamlessly integrated with building structures.
  • Installed stonework pathways, walls, fireplaces, boulders, and concrete foundations according to landscape design plan and client specifications.
  • Utilized power tools such as demolition saws, plasma cutters, welding equipment, and operated the following landscaping machines; skids, excavators, trenching machines, backhoes, sod cutters, flat bed trucks, and walking loaders to build and maintain outdoor landscapes.
  • Delivered high-quality results consistently under tight deadlines through meticulous planning processes from initial concept design through final execution.

Delivery Driver

Wah Wok
11.2019 - 12.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Able to perform other duties like assisting food preparations, waiting on and assisting in house customers and keep restaurant utilities stocked
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Sub Shop Worker

NY Subs
02.2018 - 01.2019
  • Ran the restaurant under minimum supervision while fulfilling orders for in house customers and phone orders
  • Maintained orderly and clean work areas for maximum productivity.
  • Excellent communication skills, both verbal and written.
  • Conducted regular inventory checks, identifying discrepancies and ordering necessary stock replenishments.
  • Balanced cash register at end of day accurately, ensuring accountability for all transactions processed during the shift.

Education

Certifications-Property, Casualty, Life, Health -

AD Banker
Online Certification

Frederick High School
Frederick, CO
06-2025

Skills

  • Sales experience
  • Customer service
  • Product and service knowledge
  • Critical thinking for problem-solving
  • Sales enhancement techniques
  • Proficient in managing objections
  • Time management
  • Attention to detail
  • Collaborative communication
  • Quote preparation expertise

Interests

  • Backpacking and Hiking
  • Golfing
  • Co-Ed Softball
  • Photography
  • Gym Workouts
  • Strategy Games
  • Musician
  • Outdoor Recreation
  • Traveling

Timeline

Sales Representative

Ryan Connors State Farm
06.2025 - 08.2025

Mainline Technician /Service Plumber

Mr. Rooter Plumbing, Inc.
07.2022 - 05.2025

Construction Landscaper

Outdoor Craftsman
09.2021 - 06.2022

Delivery Driver

Wah Wok
11.2019 - 12.2021

Sub Shop Worker

NY Subs
02.2018 - 01.2019

Certifications-Property, Casualty, Life, Health -

AD Banker

Frederick High School