Jacee Bottom
Norman,United States
Summary
Driven by strategic thinking and a strong foundation in customer service, I significantly enhanced patient satisfaction at Women's Healthcare of Norman and boosted bakery efficiency at Crumbl Cookies. Expert in personnel management and problem-solving, my approach fosters team collaboration and delivers results, reflecting a commitment to excellence and community engagement. I am hardworking and passionate with strong organizational skills eager to help anywhere I can.
Overview
2
2
years of professional experience
Work History
CNA
Womens Healthcare of Norman
2023.06 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Documented patient information and care activities in electronic health record.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Baker
Crumbl Cookies
2022.06 - 2023.06
- Complied with health and safety codes to protect staff and customers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Managed customer service operations, including taking orders and resolving complaints.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
Education
High School Diploma -
Norman North High School
Norman, OK05.2024
Certification - CNA
Moore Norman Technology Center - Norman
Norman, OK02.2023
Skills
- Strategic Thinking
- Personnel Management
- Project Management
- Team Player
- Community Engagement
- Customer Service
- Problem-solving abilities
- Active Listening
- Conflict Resolution
- Coordination
Timeline
CNA
Womens Healthcare of Norman
2023.06 - Current
Baker
Crumbl Cookies
2022.06 - 2023.06
High School Diploma -
Norman North High School
Certification - CNA
Moore Norman Technology Center - Norman
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