Jacee Shepherd
Tooele,UT
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
3
3
years of professional experience
Work History
Team Member
Swig n' Sweets
West Jordan, UT
05.2023 - 09.2025
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
- Worked well with dispatchers to communicate route and schedule changes.
- Collaborated with team members to achieve daily goals.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Answered phone calls regarding inquiries about products or services.
- Greeted customers upon entering the store with friendly demeanor.
- Monitored operations and reviewed records and metrics to understand company performance.
- Built and maintained working relationships with peers and upper management.
- Monitored expiration dates on food items for freshness assurance.
- Provided customer service support to ensure satisfaction.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Upheld high standards of productivity and quality in operations.
Estimating Assistant
Harris Air Systems
Tooele, UT
10.2023 - 01.2025
- Generated timely proposals to clearly communicate correspondence and bid clarifications.
- Participated in industry conferences and workshops to stay informed on best practices in estimation.
- Collaborated with management team to ensure that all cost estimates are accurate and up-to-date.
- Formulated proposals and processed work orders by analyzing and calculating field measurements, survey plans and plot plans.
- Prepared detailed estimates for construction projects by researching materials, labor, and equipment costs.
- Reviewed material and labor costs to help make build-or-buy decisions.
- Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
- Efficiently completed material orders, resulting in all projects being completed on time and under budget.
- Participated in meetings with clients to discuss their specific needs for the estimate process.
Team Leader
Cold Stone Cremery
West Jordan, UT
12.2022 - 05.2023
- Trained new staff in relevant processes and procedures.
- Identified opportunities for process improvements, implementing changes when required.
- Ensured compliance with company policies and procedures throughout the team.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Operated cash registers to process customer transactions accurately and efficiently.
- Cleaned and organized utensil area, napkins station and restroom facilities.
- Cleaned equipment such as blenders, mixers, freezers, scoops. after each use.
- Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Provided accurate change for customers' transactions.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Assisted in preparing various types of desserts including cakes, pies, cookies and pastries.
Education
High School Diploma -
Tooele High School
Tooele, UT05-2023
Skills
- Quantity takeoff
- Bid preparation
- Vendor relationships
- Preparing estimates
- HVAC systems
- Guest relations
- Relationship building
- Customer relations
- Exceptional communication
- Customer service
- Strong leadership
- Listening skills
- Data entry
- Fast learner
Timeline
Estimating Assistant
Harris Air Systems
10.2023 - 01.2025
Team Member
Swig n' Sweets
05.2023 - 09.2025
Team Leader
Cold Stone Cremery
12.2022 - 05.2023
High School Diploma -
Tooele High School
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