Jacee Spragins
Wichita Falls
Summary
Adaptable to any task put in front of me. Strong leadership skills. Experienced with managing records and data. Strong foundation in employee relations and administrative support. Efficient in handling billing inquires. Strong communication skills and knowledge of implementing efficient company policies and procedures.
Overview
18
18
years of professional experience
Work History
Administration and Human Resources Technician
Regen Impact
12.2022 - Current
- Assisted in employee onboarding processes to ensure seamless integration of new team members.
- Managed employee files and records, supporting efficient HR operations.
- Supported recruitment efforts by coordinating interviews and managing candidate communications.
- Enhanced employee satisfaction by promptly addressing HR-related inquires.
- Helped build and manage company websites, online wholesale orders, and inventory.
- Organized training sessions for staff development and skill enhancement.
- Managed different departments to ensure all needs were met with business partners, consumers, and employees.
Billing Coordinator
Beam Enterprises
07.2022 - Current
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Scheduled services for customers and provided summary of expected cost of service.
- Developed customized billing reports for company, supporting informed decision-making processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Entered details into accounts and tracked payments.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Updated documentation, reports, and spreadsheets with financial information.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Supervisor
The Results Companies
07.2019 - 07.2022
- Insured implementation of call center policies, operations and performance standards were understood and followed by agents
- Completed Mastering the Big Five training and implemented it on a daily basis
- One way I did this was by reviewing calls for trends, ensuring my team provided exceptional service and procedures to meet client expectations
- Provided verbal and written feedback
- Reviewed individual attendance, production, work quality, performance management and initiating corrective action as needed
- Maintained a strong focus on KPI's
- Performed statistical analysis by using ROI for each individual agent providing coaching on a weekly basis to insure adherence to statement of work
- Performed statistical analysis for 10 or more supervisors on a weekly basis
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement during coaching sessions as well as recognized my agents strengths
- Implemented effective customer service strategies
- Managed employee hours and scheduling
- Presented recognition to team when due for exceeding expectations
- Trained agents on new client information to better help them succeed
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals
- Enforced strong adherence to ensure center was manned effectively during peak hours
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Customer Service Representative
The Results Companies
02.2018 - 07.2018
- Managed large amounts of inbound and outbound calls in a timely manner
- Followed call center 'scripts' when handling different topics
- Identified customers' needs, clarified information, and researched every issue to provide solutions
- Learned, referenced and applied product knowledge information
- Exceeded in meeting key metric expectations such as attendance, productivity, quality, and average handle time
- Became a certified coach by completing Coaching the Results Way
Server
Cotton Patch Cafe
09.2012 - 02.2013
- Managed to serve 5 or more tables at a time while providing exceptional customer service at all times
- Always approached customers in a kind and timely manor
- Never left a table unsatisfied without approaching and doing all that could be done resolve the issue
- Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
- Kept register accurate through correct billing, payment processing and cash management practices
- Up sold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Greeted and maintained relationships with regular customers
- Prepared beverages and filled food orders for customers
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Chiropractic Assistant
Harris Chiropractic
10.2011 - 01.2012
- Always made sure the patient was priority
- Stayed on track to ensure the patient knew that they were going to be taken care of in a timely and professional manor
- Managed to check-in and escort multiple patients at a time to where they needed to be
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Collected and documented patient medical information such as blood pressure and weight
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Scheduled patient appointments for busy chiropractic practice
- Gathered forms, copied insurance cards and collected patient information for billing and insurance filing
- Sanitized, restocked and organized exam rooms and medical equipment
- Cleaned exam and therapy rooms and placed used linens in laundry bins for prompt cleaning
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
- Maintained detailed records of test results by entering data and patient information into computer
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Emptied trashcans and transported waste to collection areas
- Used time management and efficient cleaning methods to meet deadlines
Customer Service Representative
WDS Global
10.2010 - 05.2011
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
- Contributed to company achieving and holding industry-leading customer service ratings
- Educated customers how to use company systems, complete forms and obtain desired services
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Documented and detailed calls and complaints using call center's CRM database
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Educated customers on current promotions, upgrades or new offerings available under current plan
- Resolved issues that the customer had regarding billing to ensure accuracy and explained reasons for any charges they may have had
Receptionist Assistant
Skipworth Construction System
05.2007 - 08.2008
- Managed phone calls, workers concerns, workers hours, and needs from employees to ensure all ran smoothly on a daily basis
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Aggregated and prepared documentation and reports for office meetings, distribution and filing
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Kept records in Excel to maintain payroll data by entering and updating information
- Routed incoming mail and messages to relevant personnel without delay
- Kept reception area clean and neat to give visitors positive first impression
- Assisted company receptionist with any needs that were unable to be met by her to ensure all was done by daily deadline
- Ran errands to vendors and allies to ensure all needs were met for everyone involved
- Overlooked construction sites to ensure code was followed and needs of workers were recognized and met as well as ensuring the job at hand was being completed properly and efficiently
- Collected, sorted, distributed and sent mail and packages
Education
Medical Coding And Billing
AAPC
Remote05-2022
Psychology -
Midwestern State University
Wichita Falls, TX01.2012
High School Diploma -
Wichita Falls High School
Wichita Falls, TX05.2010
Skills
- Employee motivation
- Organized
- Punctual
- Able to delegate
- High-energy attitude
- Dependable and reliable
- Detail-oriented
- Adaptive team player
- Office 365
- Data entry
- Employee relations
- Administrative support
- Policy implementation
- Building trust and being trustworthy
- Record keeping
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Administration and Human Resources Technician
Regen Impact
12.2022 - Current
Billing Coordinator
Beam Enterprises
07.2022 - Current
Supervisor
The Results Companies
07.2019 - 07.2022
Customer Service Representative
The Results Companies
02.2018 - 07.2018
Server
Cotton Patch Cafe
09.2012 - 02.2013
Chiropractic Assistant
Harris Chiropractic
10.2011 - 01.2012
Customer Service Representative
WDS Global
10.2010 - 05.2011
Receptionist Assistant
Skipworth Construction System
05.2007 - 08.2008
High School Diploma -
Wichita Falls High School
Medical Coding And Billing
AAPC
Psychology -
Midwestern State University
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