Jacel Gonzalez
Houston
Summary
Dynamic and dedicated professional with extensive experience in customer service at Bucks Wild and Brass Tap. Proven ability to excel in high-pressure environments while enhancing guest satisfaction through strong multitasking and attention to detail. Committed to fostering teamwork and collaboration, consistently delivering outstanding service and building lasting relationships with clients.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitress
Bucks Wild
11.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Teacher Assistant
Kipling School
03.2023 - 04.2024
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
- Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
- Enhanced classroom environment by implementing various teaching methods and strategies, catering to diverse learning styles.
- Assisted in developing effective classroom management strategies that fostered an inclusive community where all students felt valued and respected.
- Provided constructive feedback on student work, highlighting areas of strength and offering specific suggestions for improvement.
- Increased student participation with engaging activities and group projects that promoted collaboration and teamwork.
- Built relationships and communicated with parents to provide best learning environment for children.
Bartender
Brass Tap
02.2022 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
John H Reagan High School
Houston, TX05.2015
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler's Certification
- CPR/AED Certification
Timeline
Waitress
Bucks Wild
11.2023 - Current
Teacher Assistant
Kipling School
03.2023 - 04.2024
Bartender
Brass Tap
02.2022 - 09.2022
John H Reagan High School
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