Highly accomplished, versatile operations manager with extensive background in logistics, operations management and warehouse management. A dynamic leader that consistently achieves outstanding results while building and maintaining strong, loyal relations with both clients and colleagues. With an ability to move and relate effortlessly across all levels of management.
Hi, I’m
Jacel Wilbourn
Operations Manger
Memphis,TN
Summary
Overview
13
years of professional experience
1
Certification
Work History
Need It Now DeliversMemphis, TN
Terminal Manager
03.2022 - Current
Job overview
- Directed day-to-day warehouse activities and set long-term goals.
- Hired, trained and supervised terminal personnel to meet and exceed customer expectations.
- Dispatched drivers and tracked on-time deliveries.
- Analyzed data accuracy in fleet management databases and implemented internal controls to reduce errors.
- Supervised worker efficiency and rectified issues with performance.
- Developed strategies to maximize production and reduce costs.
- Monitored budget and operating metrics to incorporate improvement processes to increase performance.
Translogistix LLCMemphis, Tennessee
Operations Manager
10.2019 - 01.2022
Job overview
- Developed incident management strategy, including troubleshooting, root cause analysis,and timely resolution
- Inspected production areas to identify and correct unsafe or unauthorized practices
- Achieved and surpassed production targets through effective staff management, task allocation,and materials coordination
- Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records
- Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses
- Assessed, optimized and elevated operations to target current and expected demands
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives
- Managed daily operations, including supervising multiple team members across 2 locations
- Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives
- Assessed upcoming projects to forecast projected resource requirements
- Delivered positive customer experiences by implementing effective quality assurance practices
- Managed day-to-day operations, including supervision and assignment delegation for 5-member team
- Evaluated and processed shift reports to assess metrics and make proactive adjustments to future plans
- Mitigated risk by ensuring regulatory compliance for representative licensing and contracting protocol
- Helped developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Managed profit and loss by following cash control procedures, managing labor and reviewing financial reports
LSO Final MileMemphis, TN
Operations Supervisor
01.2020 - 01.2021
Job overview
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Oversaw implementation of procedures, goals and objectives within operations.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Maintained staff by recruiting, selecting and developing personal growth opportunities.
- Developed action plans based on analysis findings and implemented solutions.
- Created formulas of successful strategies to enhance financial welfare of organization for maximum profit.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Tracked driver behavior, timekeeping and attendance.
- Coordinated load planning for drivers to minimize dispatch delays.
- Tracked drivers and tractors to maximize utilization.
LSO Final MileMemphis, TN
Warehouse Supervisor
07.2019 - 11.2019
Job overview
- Supervised all warehouse operations, including shipping and receiving, distribution, and workplace safety
- Kept detailed records of inventories and merchandise inventory transactions
- Tracked production and quality control systems to detect production problems
- Maintained excellent performance standards while working in a hot warehouse environment
- Monitored employee performance and offered mentor and leadership to improve any deficiencies
- Recorded information, shortages and discrepancies to keep records current and accurate
- Supported production workers in meeting goals without compromising safety and compliance
- Oversaw warehouse staff and maintained efficiency in a fast-paced environment
- Adhered to industry best practice for warehousing, material handling, and documentation
- Maintained high levels of accuracy in daily operations
- Supervised warehouse operations by managing 13 employees during 4-hour shifts
- Supervised shipping and handling operations
- Maintained quality service by establishing and enforcing organization standards
- Used data track to reconcile daily inventory
- Managed day-to-day operations of a warehouse, including freight and parcel shipments, returns and transfers
- Revised and developed procedures to reduce risk and achieve compliance
- Managed scheduling and task delegation for 13 member warehouse team
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products
- Operated Honeywell windows computer system, hand-held inventory control device, and calculator to perform control scanned in inventory on a daily base
- Managed a 150 thousand square foot warehouse
Pace RunnersMemphis, TN
Logistics Coordinator
10.2018 - 07.2019
Job overview
- Forecasted manpower requirements based on daily workload and company targets
- Evaluated operational records and made scheduling adjustments to maximize efficiency
- Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags
- Provided product shipment delivery quality control, eliminating downtime to maximize revenue
- Dispatched [64] carriers per day
- Kept deliveries on track and provided timely status updates
- Fostered customer retention by cultivating long-term rapport based on prompt and courteous service
- Exceeded specific team goals, partnering with staff to share and implement best practices
- Coordinated import and export operations and ensured adherence to schedules and deadlines
- Led value-added customer service team that consistently over-delivered on customer expectations
- Expedited resolutions of shipping errors and packaging mistakes
- Generated all documentation and information required for customer shipments
- Maintained department procedures manual detailing processing requirements for each individual account
Rexel Holdings USABeaumont, TX
Warehouse Manager
05.2010 - 07.2017
Job overview
- Developed lasting relationships with employees, peers, upper management and outside vendors
- Resolved employee conflicts in the most efficient manner and while following all company protocols
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees
- Managed day-to-day shipping and receiving, typically overseeing more than [100] packages in a 24-hour period
- Updated customers and interdepartmental employees on critical shipments upon request
- Researched issues to address shipping errors and packaging mistakes
- Conducted research on logistics operations, including literature reviews, interviews and site visits
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Negotiated contracts with outside providers to minimize costs to the company and customers
- Communicated with floor managers to determine merchandise placement
- Established transportation cost standards and economical shipping practices
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport
- Key member of global distribution operations team that coordinated shipments across 8 countries
- Operated powered lift trucks, floor sweepers, pallet jacks and forklift safely and with a 0% incident rate
- Monitored department performance data to identify and avoid potential risks
- Drove personnel performance by appraising job results, counseling personnel on needed improvements and disciplining substandard conduct
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Managed over $7million in inventory and 4 employees in 50 thousand square-foot warehouse for an electrical distribution company
Education
Ozen High SchoolBeaumont, TX
High School Diploma
2007
University Overview
Skills
- Shipping and receiving
- Vendor management
- Inventory management
- Inventory control procedures
- Quality assurance
- Inventory control
- Manufacturing and warehouse procedures
- Customer service
- Sales management
- Inventory management
- Inventory control
- Vendor management
- Mentor
- Quality assurance
- Warehouse management systems
- Shipping and receiving operations
- Forklift operations
- Safety and compliance
- Staff management
- OSHA regulations
- SAP expertise
- Workflow planning
Certification
DATATRACK Software
CXT Software
Xcelerator Software
Eclipse ERP Software
Microsoft Excel Master (Prior learning )
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
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Timeline
Terminal Manager
Need It Now Delivers
03.2022 - Current
Operations Supervisor
LSO Final Mile
01.2020 - 01.2021
Operations Manager
Translogistix LLC
10.2019 - 01.2022
Warehouse Supervisor
LSO Final Mile
07.2019 - 11.2019
Logistics Coordinator
Pace Runners
10.2018 - 07.2019
Warehouse Manager
Rexel Holdings USA
05.2010 - 07.2017
Ozen High School
High School Diploma
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